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Customer Service Executive Job in Kenya

Frank Management Consult is one of the leading recruitment and training companies in East Africa.

Our client, in tourism industry is currently seeking to fill the position of a Customer service Executive for one of its branches. 

The successful candidate will be charged with tasks of giving excellent services to the customers.
 

Responsibilities
  • Provide literature and information to clients concerning local, travel routes; accommodation; local customs; fares; and travel regulations.
  • Discuss client requirements and advise on suitable options
  • Plan, prepare and cost itineraries (travel plans) for clients
  • Make travel, accommodation and related bookings
  • Collect payments and maintain records of transactions
  • Assist with changes to travel arrangements and bookings where required
Experience / Qualifications
  • Bachelors Degree / Diploma in Marketing / Tourism / Management.
  • 2 years progressive customer service particularly in Tourism role
  • Must work well under pressure; be able to juggle many projects simultaneously
  • Excellent interpersonal and communication skills.
  • Must also have an excellent sense of priorities.
  • Must be bilingual with data base management experience.
  • Basic computer operations.
If you meet the above requirement, kindly sent your CV

Recruitment Consultant
Frank Management Consult Limited
Nyaku House 1st Floor

Email: careers@frank-mgt.com  and at frank.vacancies@yahoo.com

The application closes by 18th December  2015

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