Role title: Data Analysis Manager
Reports to:Operations Director
Location: Nairobi, Kenya
Purpose of the Role: Manage to completion TNS projects; exercising excellent client and project management and strong technical (data processing and quality control) skills.
Quality control and audit trail
activities on any given project are to be complete and correct at all times;
clarity of information (and deliverables) and sharing with both clients
and TNS management and staff is fundamental and should be adhered to.
Role Deliverables:
Role Deliverables:
Hardware / Software Development:
- Oversee the development of TNS DP existing
product portfolio/software suite
- Manage all communications regarding product
development progress and usage and report on same to Operations Director
- Work closely with the Operations Director to
develop both internal and third party software solutions
- Oversee / manage product testing and release
information to internal and external clients
Department management:
- Monitor all data production processes and
adjusting schedules as needed: prioritizing jobs in terms complexity,
volume, client delivery date, field deadlines, etc.
- Ensuring that all projects are managed cost
effectively: evaluate time spent on different processes: control and
monitor project budgets
- Implement quality standards and data
validation processes
- Provide constructive input into
projected costs of individual projects (time and cost estimates)
- Add value to the development of the scripting
team by providing strategic guidance and advice in improving quality of
scripts
- Prepare interview quality reports based on
field omissions and queries sent to Head of Operations, Field and QC
- Report on cost-related information and
identify areas for cost control improvement – Internal Report
- Identifying training needs and hold training
sessions with team to broaden their skills
- Deliver presentations to Field and CS to
enhance their understanding of the processes involved in DP
Scope of the Role:
- Manage projects and team on all client
accounts that require the services of the DP Department
- Client contact: Extensive contact with
senior-level internal clients
- WPP/Regional responsibilities: None
- Innovation in proposing contributions towards
improving the operations and the working practices and processes of TNS
from a project perspective
- To contribute to TNS’ product development
activities by managing the development process
Knowledge and skills required:
Excellent project management and
communication skills (as follows)
- To agree the project outline and deliverables
with CS Project Manager
- To ensure timeliness and accuracy in
completion of project
- To prepare quotes, tenders and update Project
Management with all relevant project information (including financial)
- To liaise professionally with clients/ TNS CS
team on project management activities
- To conduct face to face (and telephone/
online) direct meetings with clients/ TNS CS team as defined by project
requirement
- To ensure projects are adequately resourced in
terms of personnel, budget, schedule
- To maintain commercial awareness at all times
during project lifecycle
- Ability to manage and stimulate employees and
teams
- Be able to demonstrate superior technical and
management skills.
- Ability to set projects timelines, plans and
financial targets
Excellent data processing skills:
- To utilize TNS adopted, and in-house, software
platforms and applications to prepare client deliverables
- To retain responsibility for Analysis
deliverables: Market Research data tabular analyses, chart/graph
analyses, survey data in pre-specified formats, TNS bespoke software
solutions
- Excellent quality control management skills;
to assume responsibility for quality checking of analyses and scripting
processes and to communicate same with clients.
- Must be willing to interrogate data and be
prepared to offer excellent investigative support to the client.
- Exceptional knowledge of at least one Market
Research industry recognized data editing and tabular analysis package
(e.g. Quantum, Dimensions, QPS, etc…) and be willing to learn and perfect
TNS adopted software suite) and at least one Market Research industry
recognized online scripting application (e.g. Nfield, Dimensions,
Confirmit), and IBM SPSS Statistics.
- Huge MS Office (Word, Excel, Access and
PowerPoint) product application experience
- Willingness to learn any other software
products (commercial or in-house), identified by you/ the Operations
Director as important to the position. Training in new (or additional)
software applications will be provided where necessary.
Excellent internal client relation
skills
- To ensure all project management tasks for
account(s) designated to the DP department are accurately tracked. i.e.
monitor / audit quality of projects
- To engage proactively with the CS team and
client as appropriate, forming solid relationships and maintaining CS /
client awareness of DP full portfolio of products and services
- To occupy key senior outward-facing position
in upper management of TNS (i.e. ensure that client is fully informed
regarding all DP activities, show assertiveness in dealing with client
from a management perspective)
- Offering support to team members, internal
departments and clients, as appropriate and ensuring data processing consultants
and research consultants alike have necessary resource (internal and
external)
Excellent leadership skills
- To be active in managing given parts of TNS’
objectives
- To take responsibility for helping to plan and
implement company DP strategy
- To promote continuing excellent quality of
TNS’ outputs and systems through the company
- To be active member (trainer) in TNS’ employee
training program
- To attend regular Meetings with Operations
Director and report on performance within specific role
- To keep appraised of subcontractors and
external consultants’ skills and oversee TNS’ continuing relationship with
them
Personal Requirements
- Responsible, understanding, confident with
impeccable attention to detail.
- Education to degree level (Statistics, Applied
Math, Computing) and/or possess a minimum 5-years’ experience in a market
research data processing role. A 3+ years working experience in a
multinational Market Research company would be considered as a plus.
- Ability to demonstrate strong interpersonal
and project management skills.
- Ability to manage and work as part of a team;
to assume individual responsibility and to act in a supervisory role and
provide support on any given technical task/ issue.
- Possess and display strong organizational and
administrative skills; file management, time management, e-mail
correspondence and documentation handling with full and accurate recording
of all tasks as required in accordance with TNS corporate policies
- Be able to demonstrate superior quality in
written, verbal and presentation communications.
- A self-starter committed to completing
projects
- Works well under pressure and is deadline
driven
- Has a proactive and progressive (“can do”)
approach – in the intervention, prevention and solving of problems
- Prepared to work overtime should the need
arise
- Strong problem-solving and organizational
skills
- Able to conceptualize new procedures and
methods
- Adhere to TNS Research Surveys’ ethics and
standards
Role Title: Business Development & Service Manager
Reports to: Account Director, Retail & Shopper-Research and Insights
Location: Nairobi, Kenya
Purpose of the Role:
- Work closely with Account Director to develop
new revenue streams
- Develop new tools e.g. shopper offer
- Engage more with existing clients for more
business
- Pursue new clients
- Annual revenue targets are met by the
identification of opportunities to sell more TNS panel products and
services i.e incremental revenue from existing clients and pitching to new
clients
- Responsible for ensuring Retail & Shopper
clients are satisfied with the deliverables and servicing provided by the
client service team from week to week
- Providing strategic & relevant marketing
insights to clients through storytelling and emphasizing applicability of
Retail & Shopper data
- Managing teams effectively wherever
applicable.
- Client lead for full service projects and key
client contact for complex projects
Role
Deliverables:
Development of client relationships:
- Maintain and nurture client relationships
- Develop new business from existing clients
- Good understanding of client business and
market
- Manage and promote delivery to client
expectations
Financial management:
- Accountable for managing projects and team to
drive positive GM and profit
- Pricing for success and profit
- Works with internal and external clients to
identify cost effective solutions
Proposal process:
- Accountable for creation and integrity of
proposal and pitch (focus on benefits)
- Responsible for turning complex research
approaches into workable & profitable solutions
Analysis/reporting:
- Generate insight and recommendations that
demonstrate knowledge of client’s world and are based on client need
- Design & facilitate insight generation
& creative concept development (Ideas Architects).
- Analyse data patterns in detail to understand
significance and identify appropriate action (Quality Assurance)
Leadership, team and people
management:
- Manage and assist team in developing account
strategy
- Seek opportunities to share learning and
coach/mentor team
- Assist in recruitment and development of staff
in line with team and company needs
Communication:
- Actively listen and communicate openly with
clients and internal teams
- Clearly and persuasively communicate complex
issues, internally and externally
- Clearly and accurately write reports,
presentations and proposal documents
- Deliver client presentations
Scope of the
role:
Client target:
- Manage projects & team to contribute
towards achievement of financial targets.
Client contact:
- Client relationship development
- Key client contact on standard projects
- Client lead for full service projects and key
client contact for complex projects
Team contact:
- Co-ordinate management of resource
- Involved in recruitment of team members
Learning & Development:
- Implement a learning culture through sharing
skills and coaching
- Personal focus on people management and client
relationship development skills
Knowledge and Skills Required:
- Confident analysis and presentation skills
- Ability to advise the client and solve
problems
- Negotiation skills
- Strong proposal and presentation writing
skills
- Knowledge of corporate financials
- Knowledge of core RI products
- Project management skills
- Strong coaching and people development skills
- Empowers others by instilling a sense of ownership
- Leads by example
- Promotes team spirit
Focus on continuous /semi-continuous
research studies, therefore interest / knowledge in this area required (Service
Measurement)
Applications to be submitted to recruitment.tnsea@tnsglobal.com not later than 8th May 2015
Applications to be submitted to recruitment.tnsea@tnsglobal.com not later than 8th May 2015