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Job Vacancies in TNS EA Kenya

Role title: Data Analysis Manager

Reports to:
Operations Director

 Nairobi, Kenya
Purpose of the Role:
 Manage to completion TNS projects; exercising excellent client and project management and strong technical (data processing and quality control) skills.

Projects for which you are responsible are to be completed in a timely and cost effective manner.  

Quality control and audit trail activities on any given project are to be complete and correct at all times; clarity of information (and deliverables) and  sharing with both clients and TNS management and staff is fundamental and should be adhered to. 

Role Deliverables:

Hardware / Software Development:
  • Oversee the development of TNS DP existing product portfolio/software suite
  • Manage all communications regarding product development progress and usage and report on same to Operations Director
  • Work closely with the Operations Director to develop both internal and third party software solutions
  • Oversee / manage product testing and release information to internal and external clients
Department management:
  • Monitor all data production processes and adjusting schedules as needed: prioritizing jobs in terms complexity, volume, client delivery date, field deadlines, etc.
  • Ensuring that all projects are managed cost effectively: evaluate time spent on different processes: control and monitor project budgets
  • Implement quality standards and data validation processes
  • Provide constructive  input into projected costs of individual projects (time and cost estimates)
  • Add value to the development of the scripting team by providing strategic guidance and advice in improving quality of scripts
  • Prepare interview quality reports based on field omissions and queries sent to Head of Operations, Field and QC
  • Report on cost-related information and identify areas for cost control improvement – Internal Report
  • Identifying training needs and hold training sessions with team to broaden their skills
  • Deliver presentations to Field and CS to enhance their understanding of the processes involved in DP
Scope of the Role:  
  • Manage projects and team on all client accounts that require the services of the DP Department
  • Client contact: Extensive contact with senior-level internal clients
  • WPP/Regional responsibilities: None
  • Innovation in proposing contributions towards improving the operations and the working practices and processes of TNS from a project perspective
  • To contribute to TNS’ product development activities by managing the development process
Knowledge and skills required:
Excellent project management and communication skills (as follows)
  • To agree the project outline and deliverables with CS Project Manager
  • To ensure timeliness and accuracy in completion of project
  • To prepare quotes, tenders and update Project Management with all relevant project information (including financial)
  • To liaise professionally with clients/ TNS CS team on project management activities
  • To conduct face to face (and telephone/ online) direct meetings with clients/ TNS CS team as defined by project requirement
  • To ensure projects are adequately resourced in terms of personnel, budget, schedule
  • To maintain commercial awareness at all times during project lifecycle
  • Ability to manage and stimulate employees and teams
  • Be able to demonstrate superior technical and management skills.
  • Ability to set projects timelines, plans and financial targets
Excellent data processing skills:
  • To utilize TNS adopted, and in-house, software platforms and applications to prepare client deliverables
  • To retain responsibility for Analysis deliverables:  Market Research data tabular analyses, chart/graph analyses, survey data in pre-specified formats, TNS bespoke software solutions
  • Excellent quality control management skills; to assume responsibility for quality checking of analyses and scripting processes and to communicate same with clients.
  • Must be willing to interrogate data and be prepared to offer excellent investigative support to the client.
  • Exceptional knowledge of at least one Market Research industry recognized data editing and tabular analysis package (e.g. Quantum, Dimensions, QPS, etc…) and be willing to learn and perfect TNS adopted software suite) and at least one Market Research industry recognized online scripting application (e.g. Nfield, Dimensions, Confirmit), and IBM SPSS Statistics.
  • Huge MS Office (Word, Excel, Access and PowerPoint) product application experience
  • Willingness to learn any other software products (commercial or in-house), identified by you/ the Operations Director as important to the position. Training in new (or additional) software applications will be provided where necessary.
Excellent internal client relation skills
  • To ensure all project management tasks for account(s) designated to the DP department are accurately tracked. i.e. monitor / audit quality of projects
  • To engage proactively with the CS team and client as appropriate, forming solid relationships and maintaining CS / client awareness of DP full portfolio of products and services
  • To occupy key senior outward-facing position in upper management of TNS (i.e. ensure that client is fully informed regarding all DP activities, show assertiveness in dealing with client from a management perspective)
  • Offering support to team members, internal departments and clients, as appropriate and ensuring data processing consultants and research consultants alike have necessary resource (internal and external)
Excellent leadership skills
  • To be active in managing given parts of TNS’ objectives
  • To take responsibility for helping to plan and implement company DP strategy
  • To promote continuing excellent quality of TNS’ outputs and systems through the company
  • To be active member (trainer) in TNS’ employee training program
  • To attend regular Meetings with Operations Director and report on performance within specific role
  • To keep appraised of subcontractors and external consultants’ skills and oversee TNS’ continuing relationship with them
Personal Requirements
  • Responsible, understanding, confident with impeccable attention to detail.
  • Education to degree level (Statistics, Applied Math, Computing) and/or possess a minimum 5-years’ experience in a market research data processing role. A 3+ years working experience in a multinational Market Research company would be considered as a plus.
  • Ability to demonstrate strong interpersonal and project management skills.
  • Ability to manage and work as part of a team; to assume individual responsibility and to act in a supervisory role and provide support on any given technical task/ issue.
  • Possess and display strong organizational and administrative skills; file management, time management, e-mail correspondence and documentation handling with full and accurate recording of all tasks as required in accordance with TNS corporate policies
  • Be able to demonstrate superior quality in written, verbal and presentation communications.
  • A self-starter committed to completing projects
  • Works well under pressure and is deadline driven
  • Has a proactive and progressive (“can do”) approach – in the intervention, prevention and solving of problems
  • Prepared to work overtime should the need arise
  • Strong problem-solving and organizational skills
  • Able to conceptualize new procedures and methods
  • Adhere to TNS Research Surveys’ ethics and standards

Role Title: Business Development & Service Manager

 Reports to:
 Account Director, Retail & Shopper-Research and Insights

 Nairobi, Kenya

Purpose of the Role:   
  • Work closely with Account Director to develop new revenue streams
  1. Develop new tools e.g. shopper offer
  2. Engage more with existing clients for more business
  3. Pursue new clients
  • Annual revenue targets are met by the identification of opportunities to sell more TNS panel products and services i.e incremental revenue from existing clients and pitching to new clients
  • Responsible for ensuring Retail & Shopper clients are satisfied with the deliverables and servicing provided by the client service team from week to week
  • Providing strategic & relevant marketing insights to clients through storytelling and emphasizing applicability of Retail & Shopper data
  • Managing teams effectively wherever applicable.
  • Client lead for full service projects and key client contact for complex projects

Role Deliverables:    

Development of client relationships:
  • Maintain and nurture client relationships
  • Develop new business from existing clients
  • Good understanding of client business and market
  • Manage and promote delivery to client expectations
Financial management:
  • Accountable for managing projects and team to drive positive GM and profit
  • Pricing for success and profit
  • Works with internal and external clients to identify cost effective solutions
Proposal process:
  • Accountable for creation and integrity of proposal and pitch (focus on benefits)
  • Responsible for turning complex research approaches into workable & profitable solutions
  • Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need
  • Design & facilitate insight generation & creative concept development (Ideas Architects).
  • Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)
Leadership, team and people management:
  • Manage and assist team in developing account strategy
  • Seek opportunities to share learning and coach/mentor team
  • Assist in recruitment and development of staff in line with team and company needs
  • Actively listen and communicate openly with clients and internal teams
  • Clearly and persuasively communicate complex issues, internally and externally
  • Clearly and accurately write reports, presentations and proposal documents
  • Deliver client presentations
Scope of the role:    

Client target:
  • Manage projects & team to contribute towards achievement of financial targets.
Client contact:
  • Client relationship development
  • Key client contact on standard projects
  • Client lead for full service projects and key client contact for complex projects
Team contact:
  • Co-ordinate management of resource
  • Involved in recruitment of team members
Learning & Development:
  • Implement a learning culture through sharing skills and coaching
  • Personal focus on people management and client relationship development skills
Knowledge and Skills Required:
  • Confident analysis and presentation skills
  • Ability to advise the client and solve problems
  • Negotiation skills
  • Strong proposal and presentation writing skills
  • Knowledge of corporate financials
  • Knowledge of core RI products
  • Project management skills
  • Strong coaching and people development skills
  • Empowers others by instilling a sense of ownership
  • Leads by example
  • Promotes team spirit

Focus on continuous /semi-continuous research studies, therefore interest / knowledge in this area required (Service Measurement)

Applications to be submitted to not later than 8th May 2015

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