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Human Resource / Customer Service Manager Job in Kenya

Our client in Interior Designs is seeking to recruit a Human Resource cum Customer Service Manager to plan, direct, organizes, and evaluates the activities of an assigned division within the organization.

Essential Functions:

  • Plans, directs, organizes, and evaluates the overall activities of a division of the Department of Human Resources.
  • Directs, organizes, and coordinates multi-disciplinary professional and/or non-professional staff in carrying out a variety of Department programs that involve oversight of financial, budgetary, and related administrative functions.
  • Formulates and administers policy and procedures in a wide variety of areas consistent with sound management techniques and general policies.
  • Reviews programs and activities for risk, progress, and implementation in accordance with laws, regulations and guidelines.
  • Develops goals, objectives, plans, programs and monitors progress for the assigned human resources division, in accordance with the organizational goals.
  • Identifies, addresses, and resolves complaints, issues, or problems that occur or may potentially occur pertaining to the activities of the organization.
  • Reviews information and statistical data pertaining to assigned human resources division, identifies trends, and presents findings and makes recommendations to and/or advises executive management.
  • Researches and recommends new technologies that improve business practices for the assigned human resources division to executive managers.
  • Directs the completion of special studies or projects pertaining to centralized human resources activities.
  • Performs other duties as assigned.
Qualifications
  • Bachelors degree in HR/Sociology (Masters is added advantage)
  • Member of IHRM
  • 5+ years experience with a busy firm
  • Well versed with labor laws
Knowledge, Skills and Abilities;
  • Administration and supervision, including techniques of multi-disciplinary task management
  • Research practices applicable to data collection and analysis
  • Federal, state, and county laws, policies, local ordinances, codes and regulations
  • Theories, principles, practices, and current issues of human resources management
  • Policy, procedure, and program development and implementation as these relate to centralized human resources activities and transactions
  • Principles of supervision and training
  • Principles, practices, and methods of budget administration and management
  • Current technology and trends in the profession
If qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘HR cum Customer Service Manager’ by 15th April, 2015. 


Do not attach any certificates.

Only shortlisted candidates shall be contacted.

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