We are a leading insurance services
company affiliated to Liberty Group, a wealth management company represented in
14 African countries.
We use our knowledge and action to
guide our customers on their journey to financial freedom.
To help us advance this goal, we are
seeking talented, self motivated and skilled individuals of high personal
integrity to fill the following positions:
Officer – Policy Holders Benefit
Job Location: Liberty Life Offices Nairobi
Department: Life Operations
Key Objective of the Job: To diligently assess, process, check and present
for approval all claims received within the PHB to ensure appropriate decision
is taken in line with company policies and procedures and agreed SLAs.
Job Summary
- Accurately process all scheduled payments
within the due dates and set SLAs.
- To assess and expeditiously process death and
disability claims within agreed timelines.
- Clear suspense account and liaise with other
stakeholders in effecting stoppages of remittances on affected policies.
- Address all customer queries relating to
claims and escalate where necessary to ensure timely resolution.
- Reconcile claim accounts and prepare reports
- Ensure completeness in documentation of all
claims and all requests or call for additional information to facilitate
faster review of claims
- Process all last expense related claims within
agreed timelines.
- To ensure claims adjudication process is
carried out within agreed guidelines and ensure only genuine claims are
paid.
Education
- Bachelors degree in business related degree
- Some progress in Insurance qualification
Experience
- 1 years' experience in a life company.
Job Related Knowledge
- Understanding of Claims requirements
- Insurance industry knowledge (Basic)
- Life Insurance product knowledge
- Underwriting knowledge (Basic)
- Computer Skills (MS Excel & Word,
Power-point)
Technical Job Related Skills
- Administration skills, Analytical Skills and
Service Delivery.
Group Life Officer
Job Location: Liberty
Life Offices Nairobi
Department: Group Life
Key Objective of the Job: To execute the required schemes administration /
servicing and financial processes of all related insurance, risk, data
requirements relevant to our Group Life business and to provide high service
levels to clients.
Job Summary
- To provide medical analysis critical for
decision making towards underwriting acceptance terms in line with Company
underwriting policies, procedures and guidelines by assessing the medical
reports and computing results for appropriate premium rating
- To liaise with doctors/clinics in our panel
and lead reinsurers for risk assessment and rating of substandard lives.
- To ensure a culture of effective and efficient
service delivery to customers within Group Life team to ensure customer
retention and satisfaction.
- To provide technical support to Group Life
Schemes distribution channels to enhance business acquisitions to meet
organizational growth objectives.
- To implement internal audit findings and
recommendations to ensure compliance with relevant rules and regulations.
- To maintain clients data and records securely
and confidentially for ease of accessibility and reference as appropriate
- To implement the credit control policy within
Group Life Schemes to ensure revenue collection.
- To effectively improve the risk exposure to
deliver greater shareholder value within set limits
- To maintain and promote effective internal and
external stakeholder relationships
- To provide relevant and accurate management
information to all relevant stakeholders in order to support business
growth objectives
- To remain abreast of industry trends and
initiatives to improve organisational effectiveness
Education
- Bachelor degree in a Business related field)
- Progress in ACII/ FCII, AIIK/FIIK/ FLMI will
be advantage (desirable)
Experience
- Minimum 1 year in a Life Business (Basic
knowledge in Group Life Business)
Job Knowledge
- Knowledge of broker distribution channels
- Knowledge of Insurance products
- Knowledge of Insurance Act and other
legislation relevant to insurance
- Knowledge of Group Life systems (Everest, SAP,
Sun)
- Process understanding (Moderate: Group Life
Processes)
- Risk Awareness (Intermediate: Reputational,
Operational, Fraud, Financial)
- Basic understanding of the practise of long
term insurance
- Knowledge of medical and financial
underwriting
Job Knowledge
- Good understanding of insurance products
- Good understanding of the operating systems
(SDT and Service Desk)
Essential Technical Job Related
Skills:
- Administration Support
- Customer Liaison
- Building Customer Loyalty
- Risk Awareness
- Written communication
Deputy Manager - Underwriting
Job Location: Liberty life offices Nairobi
Department: Life Operations
Key Objective of the Job: To effectively assess the risks in line with
approved underwriting guidelines for purposes of ensuring a profitable book.
Job Summary
- To effectively assess all risks within one's
underwriting authority as determined by the underwriting guidelines.
- To drive the effective implementations of the
current practices for alignment to the risk controls of underwriting and,
where necessary, take corrective actions.
- To Review all applications for life insurance
–determine the profiles of risks presented to the company for insurance
and assess their acceptability or otherwise
- To ensure timeous processing of new business
applications in line with agreed service level agreements
- To prepare reports to management to new
business production to guide decision making To engage with the market and
other relevant stakeholders on the technical aspects of underwriting to
best manage their expectations.
- To keep abreast of trends and changes in the
Life industry to ensure that the Company’s underwriting practices are
relevant and competitive.
- To mentor and develop staff in the department
to ensure continual transfer of skills while ensuring competent
performance and availability of skilled work pool.
Education
- Degree in Insurance or a Business Related
field
- Qualification in ACII or LOMA
Experience
- Minimum 4 years in underwriting with at least
2 years in supervisory or managerial capacity
Job Related Knowledge
- Risk processes and procedures (claims and
underwriting)
- Knowledge of risk assessment and risk
management practices
- Knowledge of the business drivers and its
impact on the protective value of underwriting
- Customer Service Management processes and
procedures
- Knowledge of legal and compliance framework
and regulatory bodies
- Knowledge of regulatory requirements
- Computer Skills (MS Excel & Word,
Power-point)
Technical Job Related Skills
- Insurance process skills,
- Risk Management /awareness skills ,
- Business management skills and
- Knowledge of Insurance law.
Agency Administrative Officer – Kitui and Nanyuki Offices
Job Location: Liberty
life offices in Kitui County and Nanyuki County
Department: Sales and Distribution
Key Objective of the Job: To coordinate and provide business support to the
Agency Manager, agents and customers, ensuring smooth link of agency offices to
Head Office.
Job Summary
- To pre underwrite new business and capture new
policy proposals as per the requirements and standards of the Company.
- To coordinate the branch activities
- To assist the agency manager with monitoring
branch performance.
- To collate branch management information from
different sources to monitor branch performance.
- To provide administration support to agents
and agency managers by ensuring quality checks of new business to minimise
risk
- To Provide customer service support to clients
as per requests submitted, via phone calls, emails from agents, or from
walk-in clients to ensure business retention
- To follow up on lodgements to ensure new
business conversion for the branch.
- To provide administrative support to the
branch all round by ensuring neat and conducive work environment and
ensure safety of Company property, as well as proper use of office
stationary
Academic and Professional
Qualification
- University degree in a business related field
- Office administration certification is an
advantage
Experience
- Minimum 1 year administration experience in a
financial service industry
Job Knowledge
- Good understanding of insurance products
- Good understanding of the operating systems
(SDT and Service Desk)
Essential Technical job Related
Skills:
- Administration Support
- Customer Liaison
- Building Customer Loyalty
- Risk Awareness
- Written communication
How to Apply
If you meet the requirements of the
above positions please send an email application together with detailed and
updated CV and contacts of three professional references to
hr@libertylife.co.ke by 27 Feb 2015.
Please remember to include the job title for the position you are interested in on the Subject matter.