Job Vacancies at Liberty Life, Kenya

We are a leading insurance services company affiliated to Liberty Group, a wealth management company represented in 14 African countries. 

We use our knowledge and action to guide our customers on their journey to financial freedom. 

We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

To help us advance this goal, we are seeking talented, self motivated and skilled individuals of high personal integrity to fill the following positions:

Officer – Policy Holders Benefit
Job Location: Liberty Life Offices Nairobi
Department: Life Operations
Key Objective of the Job: To diligently assess, process, check and present for approval all claims received within the PHB to ensure appropriate decision is taken in line with company policies and procedures and agreed SLAs.

Job Summary 
  • Accurately process all scheduled payments within the due dates and set SLAs.
  • To assess and expeditiously process death and disability claims within agreed timelines.
  • Clear suspense account and liaise with other stakeholders in effecting stoppages of remittances on affected policies.
  • Address all customer queries relating to claims and escalate where necessary to ensure timely resolution.
  • Reconcile claim accounts and prepare reports
  • Ensure completeness in documentation of all claims and all requests or call for additional information to facilitate faster review of claims
  • Process all last expense related claims within agreed timelines.
  • To ensure claims adjudication process is carried out within agreed guidelines and ensure only genuine claims are paid.
  • Bachelors degree in business related degree
  • Some progress in Insurance qualification
  • 1 years' experience in a life company.
Job Related Knowledge
  • Understanding of Claims requirements
  • Insurance industry knowledge (Basic)
  • Life Insurance product knowledge
  • Underwriting knowledge (Basic)
  • Computer Skills (MS Excel & Word, Power-point)
Technical Job Related Skills
  • Administration skills, Analytical Skills and Service Delivery.

Group Life Officer
Job Location: Liberty Life Offices Nairobi
Department: Group Life
Key Objective of the Job: To execute the required schemes administration / servicing and financial processes of all related insurance, risk, data requirements relevant to our Group Life business and to provide high service levels to clients.

Job Summary

  • To provide medical analysis critical for decision making towards underwriting acceptance terms in line with Company underwriting policies, procedures and guidelines by assessing the medical reports and computing results for appropriate premium rating
  • To liaise with doctors/clinics in our panel and lead reinsurers for risk assessment and rating of substandard lives.
  • To ensure a culture of effective and efficient service delivery to customers within Group Life team to ensure customer retention and satisfaction.
  • To provide technical support to Group Life Schemes distribution channels to enhance business acquisitions to meet organizational growth objectives.
  • To implement internal audit findings and recommendations to ensure compliance with relevant rules and regulations.
  • To maintain clients data and records securely and confidentially for ease of accessibility and reference as appropriate
  • To implement the credit control policy within Group Life Schemes to ensure revenue collection.
  • To effectively improve the risk exposure to deliver greater shareholder value within set limits
  • To maintain and promote effective internal and external stakeholder relationships
  • To provide relevant and accurate management information to all relevant stakeholders in order to support business growth objectives
  • To remain abreast of industry trends and initiatives to improve organisational effectiveness
  • Bachelor degree in a Business related field)
  • Progress in ACII/ FCII, AIIK/FIIK/ FLMI will be advantage (desirable)
  • Minimum 1 year in a Life Business (Basic knowledge in Group Life Business)
Job Knowledge
  • Knowledge of broker distribution channels
  • Knowledge of Insurance products
  • Knowledge of Insurance Act and other legislation relevant to insurance
  • Knowledge of Group Life systems (Everest, SAP, Sun)
  • Process understanding (Moderate: Group Life Processes)
  • Risk Awareness (Intermediate: Reputational, Operational, Fraud, Financial)
  • Basic understanding of the practise of long term insurance
  • Knowledge of medical and financial underwriting
Job Knowledge
  • Good understanding of insurance products
  • Good understanding of the operating systems (SDT and Service Desk)
Essential Technical Job Related Skills:
  • Administration Support
  • Customer Liaison
  • Building Customer Loyalty
  • Risk Awareness
  • Written communication

Deputy Manager - Underwriting
Job Location: Liberty life offices Nairobi
Department: Life Operations
Key Objective of the Job: To effectively assess the risks in line with approved underwriting guidelines for purposes of ensuring a profitable book.

Job Summary

  • To effectively assess all risks within one's underwriting authority as determined by the underwriting guidelines.
  • To drive the effective implementations of the current practices for alignment to the risk controls of underwriting and, where necessary, take corrective actions.
  • To Review all applications for life insurance –determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise
  • To ensure timeous processing of new business applications in line with agreed service level agreements
  • To prepare reports to management to new business production to guide decision making To engage with the market and other relevant stakeholders on the technical aspects of underwriting to best manage their expectations.
  • To keep abreast of trends and changes in the Life industry to ensure that the Company’s underwriting practices are relevant and competitive.
  • To mentor and develop staff in the department to ensure continual transfer of skills while ensuring competent performance and availability of skilled work pool.
  • Degree in Insurance or a Business Related field
  • Qualification in ACII or LOMA
  • Minimum 4 years in underwriting with at least 2 years in supervisory or managerial capacity
Job Related Knowledge
  • Risk processes and procedures (claims and underwriting)
  • Knowledge of risk assessment and risk management practices
  • Knowledge of the business drivers and its impact on the protective value of underwriting
  • Customer Service Management processes and procedures
  • Knowledge of legal and compliance framework and regulatory bodies
  • Knowledge of regulatory requirements
  • Computer Skills (MS Excel & Word, Power-point)
Technical Job Related Skills
  • Insurance process skills, 
  • Risk Management /awareness skills , 
  • Business management skills and 
  • Knowledge of Insurance law.

Agency Administrative Officer – Kitui and Nanyuki Offices
Job Location: Liberty life offices in Kitui County and Nanyuki County
Department: Sales and Distribution
Key Objective of the Job: To coordinate and provide business support to the Agency Manager, agents and customers, ensuring smooth link of agency offices to Head Office.

Job Summary

  • To pre underwrite new business and capture new policy proposals as per the requirements and standards of the Company.
  • To coordinate the branch activities
  • To assist the agency manager with monitoring branch performance.
  • To collate branch management information from different sources to monitor branch performance.
  • To provide administration support to agents and agency managers by ensuring quality checks of new business to minimise risk
  • To Provide customer service support to clients as per requests submitted, via phone calls, emails from agents, or from walk-in clients to ensure business retention
  • To follow up on lodgements to ensure new business conversion for the branch.
  • To provide administrative support to the branch all round by ensuring neat and conducive work environment and ensure safety of Company property, as well as proper use of office stationary
Academic and Professional Qualification
  • University degree in a business related field
  • Office administration certification is an advantage
  • Minimum 1 year administration experience in a financial service industry
Job Knowledge
  • Good understanding of insurance products
  • Good understanding of the operating systems (SDT and Service Desk)
Essential Technical job Related Skills:
  • Administration Support
  • Customer Liaison
  • Building Customer Loyalty
  • Risk Awareness
  • Written communication
How to Apply

If you meet the requirements of the above positions please send an email application together with detailed and updated CV and contacts of three professional references to by 27 Feb 2015.

Please remember to include the job title for the position you are interested in on the Subject matter.