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Field Services Officer Job in Kenya - NGO

Vacancy: Field Services Officer

We are recruiting on behalf of our client CFW/SHF who is not for profit organization and their mission is to improve access to basic essential drugs and supplies to mothers, children and families, using sustainable business systems that are scalable, maintain standards and achieve economies of scale.
Purpose: The Field Services Officer acts as the first contact point between the Franchisee and the Organization. 

He / She will be responsible for maintaining high standards of treatment and optimize on sales by providing continuous guidance to Franchised Outlet nurses / Clinics. 

S/He will report to the Health Services Manager and will play a critical role in the Western Region. 

S/He will be based in UGUNJA but will oversee the Western Region as mandated by the Organization.

Primary Duties and Responsibilities
  • Undertake impromptu inspection visits to outlets to check compliance with regulations set by health authorities, professional bodies and SHF.
  • Receive monthly reports from outlets and send to Head Office
  • Review franchisee compliance with SHF treatment protocols and Ministry of Health standard treatment guidelines
  • Undertake planned mentoring visits to outlets and complete supervisory reports
  • Enforce standard patient management protocols
  • Provide support for clinical management and business management training to ensure outlets are running profitably
  • Coordinate skills testing for franchisees
  • Support identification and interview nurse franchisee candidates
  • Support identification, development and evaluation of new health services
  • Maintain cordial relations with District Medical Officers of Health and their public health teams
  • Attend technical update meetings with the District Medical Officer and related ministries
  • Oversee implementation of marketing and promotional efforts in the region to support outlet sales goals.
  • Conduct annual performance reviews including providing regular feedback to staff on their performance.
  • Collaborate with the Health Services Manager on setting related performance goals for each outlet
  • Ensure all outlets are maintaining target inventory levels month to month.
  • Ensure outlets submit complete and accurate monthly reports and the same forwarded to Head Office in time.
  • Provide regular field reports to the Health Services Manager.
  • Handle any additional responsibilities as directed by the Health Services Manager
Requirements skills and qualifications
  • Diploma in Nursing, Clinical Services or Pharmaceutical Technology
  • Must be registered with the board and have a current license
  • Over 7 years experience in any of the above stated fields
  • Business, management and supervisory skills experience in a busy set-up
  • Strong analytical and problem solving skills
  • Detailed analysis of performance and financial data
  • Good communication skills with excellent oral and written English/Kiswahili
  • Excellent skills in MS Word; Excel and Internet use 
  • Experience as a trainer
  • An orientation toward customer service and responsiveness

Those interested should send their applications & detailed CVs only to on

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