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Customer Service Executive Job in Kenya

Our client in the FMCG Industry is looking for a Customer Service Executive

The Customer Service Executive will primarily be responsible for managing and directing customer service and logistics to meet and where possible, exceed the sales, distribution support and service expectations of customers. 

The incumbent will also participate in the planning, development and execution of strategies to drive best practices adoption and sustainable value creation in order management; forecasting and logistics service provision management.
The Customer Service Executive will specifically be responsible for the following:
  • Receives orders and accurately process on the system according to instructions;
  • Follows up on orders with Area Sales Managers, Key Account Sales Manager and customers for timely dispatch
  • Ensures that freight is controlled and monitored with the contracted 3rd party  logistics providers
  • Monitors customers’ shipments according to SLA’s with the customers and  provide feedback to Sales and Customers directly;
  • Orders turn around report per customer on a weekly and monthly basis;
  • Ensures orders are delivered on priority and identify any risks immediately for  corrective action;
  • Continuously reviews customer activity, analyses data, and identifies trends taking corrective action and modifying procedures where necessary; and
  • Manages customer relationships effectively
The successful candidate should have the following qualifications:
  • Bachelor’s Degree in Supply Chain/Procurement/Logistics or Business Management;
  • Graduate Diploma (Chartered Institute of Purchasing and Supply - CIPS) or any other National Higher Diploma in Supply Chain or Logistics will be an added advantage;
  • Excellent IT Skills with a background experience with an ERP system;
  • Experience in customer service and distribution will be an added advantage;
  • Strong communication and organizational skills;
  • Strong business perspective understanding;
  • Passion for working with customers, internally and externally;
  • Shows a strong desire to develop trust and long term relationships;
  • Strive for service improvements and be proactive and responsive to customer demands; 
  • Strong analytical thinking.

If you believe you qualify for this position, please apply for the position by uploading your CV to our website: under Vacancies.

Only qualified candidates shall be contacted

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