Job Title: PA
to CEO / Marketing Assistant
Department: Administration
Reports To: Chief Executive Officer
Direct Reports: Office Assistants and Tea Girl
Indicators of Good Performance on
the Job
- Quality administration services provided at the management office
- Craft and implement a social media strategy for Jambo Chester Hotels and Resorts.
- Manage annual management calendar of events and meetings
- In liaison with the front office manage guests and clients calls for the senior managers and directors
- Customer queries handled expeditiously
- Accurate filing system maintained
- Staff effectively supervised
- Office equipment operating efficiently
- Monitor ERP efficiency
Key Duties
- Provide first level customer service support such as responding to general enquiries and attending to visitors and clients
- Perform administration duties for the CEO and other managers in the Group office.
- Marketing and sales support including handling all incoming and outgoing correspondence including e-mails to the general address.
- Together with ICT update/load relevant information in various website and social media blogs and office administration.
- Managing the annual executive calendar meeting and CEO’s diary.
- Prepare venue, participants materials and minutes and disseminate professional reports emanating from meetings.
- Manage all travel arrangement for the Director and Group Managers; in liaison with the procurement and accounts department
- Handle the enquiries directed to the Group CEO’s office in his absence; this may involve referring the enquirer to a more appropriate staff member.
- Ensure that office equipment are maintained and breakdowns immediately reported.
- Allocate and supervise the work of the Office Assistant
Knowledge/Skills/Experience
- Diploma in business management and office management
- Training in customer service or equivalent experience
- 3- 5 years’ experience
Competencies
- Strong administrative skills and office management skills
- Competency in ICT and social media
- Customer service skills
- Good telephone skills
- Communication and interpersonal skills
- Organisational skills
- Follow up skills
- Initiative
- Computer literacy
- Sense of urgency
If you feel
you fit the above description and can take up the role please send your cv to: jobsatthemonarchgroup@gmail.com