Vacancy: Customer
Service Representative
SKF is the
world leading supplier of products and solutions in the rolling bearing
business.
SKF Kenya
Limited was incorporated in 1973 and supplies bearings, seals, power
transmission, mechatronics, centralized lubrication systems and machinery
reliability improvement services such as technical support, maintenance
services, vibration analysis, dynamic balancing, infrared thermography, laser
alignment and technical training.
Customer Service
Representative
The
position is part of the sales team and supports the Customer Service Manager,
in reaching sales targets.
Qualification / Experience / Skills
- Minimum of a Diploma in IT/Sales/Marketing/Business or equivalent from a recognized institution.
- Excellent computer and internet skills, especially MS Office
- Professional and demonstrated commitment to providing excellent customer service.
- Demonstrated ability to effectively resolve customer issues/complaints.
- Team player, Strong written and verbal communication skills.
Key responsibilities
- Maintain, develop, customer relationships to achieve high standards of customer satisfaction
- Manage the order handling process, leads, opportunities and enquiries follow-up
- Debt collection and adhere to credit time targets
- Identify new customers
Application Procedure
- All applications must be addressed to the attention of the Managing Director
- Applications must be sent to the specified email address: rep@skfkenya.com
- Applicants should apply for one position only
- All attachments to be in PDF format. Strictly do not attach supporting documents
- Ensure that your application cover letter is contained within the body of the email and not as an attachment.
- The application cover letter should contain the following mandatory information in a list:
- Age, Notice period, Current remuneration, highest education level, Company, Current position, Relevant experience (years).
All
applications must be received by 24th January 2014.
Canvassing
will lead to automatic disqualification.