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Customer Care Officer Job in Nairobi, Kenya - Health Sector

Our client in health sector is seeking to recruit a Customer Care Officer who will be reporting to the Head of department and will among other duties play part in the efficiency running of the Front Office Desk at the allocated branch.
Duties and Responsibilities

Managing the client daily log, including registering clients on Iclinic and QuickBooks

Queuing patients to see the doctor/lab/dentist

Managing the front office, all filing and ensuring the clinic appearance is up to Meridian standards
Receiving clients at the reception and assisting them accordingly.

Managing the Medical Exams process from receiving the request to forwarding the complete report to the appropriate party.

Responsible for procurement, quotes, L P. O and manage the reception consumables and stationery.

Managing and escalating complaints when necessary

Receiving and directing all in-coming calls to the organization

Making work related calls for and on behalf of all the staff in your branch level.

Requisitioning/Managing of the petty cash float.

Distributing incoming mail to the relevant officers and handling all outgoing mail.

Typing the centers department meeting minutes and letters as requested.

Participate in promotion and marketing of the center services


Submit daily:
  • Client logs to accounts department
  • Daily audit report
  • Daily expenses (CDR)
  • Fill in the handover book daily
  • Performance on Customer Service Survey
  • Performance on random spot check

  • A Degree/Diploma in PR/ Front office Operations or any other related course.
  • Minimum of 2 years experience in a similar position
  • Computer literate
  • Good communication skills

If qualified kindly send CV and application letter to clearly indicating ‘Customer Care’ on the subject line by 23rd September, 2013.

DO NOT attach any certificates.

Only shortlisted candidates shall be contacted.

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