Industry:
Nonprofit/International Development/Agriculture/Microfinance
Function: Customer Engagement Associate II
Employer: One Acre Fund
Job Location: Bungoma, Western ProvinceFunction: Customer Engagement Associate II
Employer: One Acre Fund
Commitment: Long-term Career Track Role
Organization Description
One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential.
One
Acre invests in farmers to generate a permanent gain in farm income.
We
provide farmers with a "market bundle" that includes education,
finance, seed and fertilizer, and market access.
Our
program is proven impactful – every year, we weigh thousands of harvests and
measure more than 100% average gain in farm income per acre.
We
are growing quickly. In six years, we have grown to serve over 100,000 farm
families with more than 500 full-time field staff in Kenya.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year.
We
are seeking a Customer Engagement Associate to help us provide the best
customer service to our farmers.
The
role would require the associate to manage both the customer care hotline and
to make outreach calls to farmers to regularly audit our customer service
performance.
The
department is new within One Acre Fund and there are opportunities for strong
performing associates to quickly move into a managerial position.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
The
position requires a person with a strong positive attitude and a desire to grow
their career in the role.
Primary Duties of the Customer Engagement Associate
Primary Duties of the Customer Engagement Associate
- Manage and
handle all calls to the customer service hotline;
- Accurately
diagnose each call, record the call in the database and take appropriate
action;
- Make outreach
calls and provide reports as requested;
- Make field
visits as necessary to collect information from the farmer(s) when
necessary;
- Provide accurate
reports of tasks accomplished;
- Perform
additional tasks as requested by the manager
If
you have skills and experience in these areas please highlight them on your
cover letter and resume.
One Acre Fund invests in building management and leadership capacity.
One Acre Fund invests in building management and leadership capacity.
We
provide constant, actionable feedback delivered through weekly mentorship and
regular career reviews.
We
also have regular one-on-one meetings where we listen to and discuss career
goals, and work collaboratively to craft roles that each person can be
passionate about.
Qualifications
Qualifications
- We are seeking
professionals with one to two years of work experience, some of which will
have been related to Customer Service.
- S/he will
demonstrate a long-term passion for agricultural development in Kenya and
will be familiar with the challenges faced by smallholder farmers in
Western Province.
- We are looking
for extraordinary candidates that are organized and proactive; Most of
all, we are looking for candidates who have strong critical thinking
skills, positive attitude and a willingness to learn.
Pleas
apply if you fit these criteria:
- Undergraduate
degree from a recognized academic institution
- Minimum C+ in
KCSE or equivalent
- Work experience
in a demanding professional environment such as government, business or
NGO’s
- Demonstrated
computer skills in email, internet usage, Microsoft Office (especially
Excel)
- Strong written
and oral communicator with good attention to detail
- A willingness to
commit to living in Bungoma for a long-term position
- Leadership and
management experience at work or outside of work
- Proven ability
to set and meet targets
- Fluent in
Kiswahili and English
- Ability to speak
Luhya is a plus!
- Passionate about
serving smallholder farmers
Please
highlight the following skills if you have them
- Experience in
customer service
- Experience in
producing neat and timely reports for internal and external audiences
- Experience in
communications across project teams, including coordination of meetings
and memos
Function: Customer Engagement Officer IIIEmployer: One Acre
Fund
Job Location: Bungoma, Western Province
Commitment: Long-term Career Track Role
Organization Description
One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential.
Job Location: Bungoma, Western Province
Commitment: Long-term Career Track Role
Organization Description
One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential.
One
Acre invests in farmers to generate a permanent gain in farm income.
We
provide farmers with a "market bundle" that includes education,
finance, seed and fertilizer, and market access.
Our
program is proven impactful – every year, we weigh thousands of harvests and
measure more than 100% average gain in farm income per acre.
We
are growing quickly. In six years, we have grown to serve over 100,000 farm
families with more than 500 full-time field staff in Kenya.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year. We are seeking a Customer Engagement Officer to help us provide the best customer service to our farmers.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year. We are seeking a Customer Engagement Officer to help us provide the best customer service to our farmers.
The
role would require the officer to manage both the customer care hotline and to
make outreach calls to farmers to regularly audit our customer service
performance.
The
department is new within One Acre Fund and there are opportunities for strong
performing officer to quickly move into higher positions.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
The
position requires a person with a strong positive attitude and a desire to grow
their career in the role.
Finally,
this position requires the candidate to speak Kisii and Luo as they will
primarily be serving our farmers in Nyanza from our headquarters in Bungoma.
Primary Duties of the Customer Engagement Officer
Primary Duties of the Customer Engagement Officer
- Manage and
handle all calls to the customer service hotline;
- Accurately
diagnose each call, record the call in the database and take appropriate
action;
- Make outreach
calls and provide reports as requested;
- Make field
visits as necessary to collect information from the farmer(s) when
necessary;
- Provide accurate
reports of tasks accomplished;
- Perform
additional tasks as requested by the manager
If
you have skills and experience in these areas please highlight them on your
cover letter and resume.
One Acre Fund invests in building management and leadership capacity.
One Acre Fund invests in building management and leadership capacity.
We
provide constant, actionable feedback delivered through weekly mentorship and
regular career reviews.
We
also have regular one-on-one meetings where we listen to and discuss career
goals, and work collaboratively to craft roles that each person can be
passionate about.
Qualifications
We are seeking professionals with a one to two years of work experience, some of which will have been related to Customer Service.
Qualifications
We are seeking professionals with a one to two years of work experience, some of which will have been related to Customer Service.
S/he
will demonstrate a long-term passion for agricultural development in Kenya and
will be familiar with the challenges faced by smallholder farmers in Western
Province.
We
are looking for extraordinary candidates that are organised and proactive; Most
of all, we are looking for candidates who have strong critical thinking skills,
positive attitude and a willingness to learn.
Pleas
apply if you fit these criteria:
- A Diploma from a
recognized academic institution, an undergraduate degree preferred.
- Minimum C+ in
KCSE or equivalent
- Work experience
in a demanding professional environment such as government, business or
NGO’s
- Demonstrated
computer skills in email, internet usage, Microsoft Office (especially
Excel)
- Strong written
and oral communicator with good attention to detail
- A willingness to
commit to living in Bungoma for a long-term position
- Leadership and
management experience at work or outside of work
- Proven ability
to set and meet targets
- Fluent in Kisii,
Luo, Kiswahili and English
- Ability to speak
Luhya is a plus!
- Passionate about
serving smallholder farmers
Please
highlight the following skills if you have them
- Experience in
customer service
- Experience in
producing neat and timely reports for internal and external audiences
- Experience in
communications across project teams, including coordination of meetings
and memos
Timeline:
Resumes
should be submitted by Friday, June 15th 2013. We will begin interviews in late
June and plan to make an offer to begin immediately.
Compensation: Competitive Salary with Performance Based Incentives
Benefits: Performance based bonuses, airtime and small transportation allowances
Career development: Twice annual career reviews and constant feedback. Your manager will invest significant time in your career development.
One Acre Fund is an equal opportunity employer.
To Apply
Email your cover letter and resume only to kenyajobs@oneacrefund.org (Subject line: Customer Engagement Officer III + the place you heard of the position) and include salary expectations.
Applicants
who do not comply with this requirement will not be considered.