Our
client, a boutique hotel in Diani, South Coast is looking to fill the following
positions:
Operations Manager
Oversee
the entire operations of the hotel, which include; human resources, housekeeping,
security, public relations, client service, food service, sales and finances to
ensure the hotels smooth running and that the hotel achieves its financial
goals.
Key Duties
- planning and
organising accommodation, catering and other hotel services;
- promoting and
marketing the business;
- managing budgets
and financial plans as well as controlling expenditure;
- maintaining
statistical and financial records;
- setting and
achieving sales and profit targets;
- analysing sales
figures and devising marketing and revenue management strategies;
- recruiting,
training, monitoring and motivating staff;
- planning work
schedules for individuals and teams;
- meeting and
greeting customers;
- dealing with
customer complaints and comments;
- addressing
problems and troubleshooting;
- ensuring events
run smoothly;
- supervising
maintenance, supplies, renovations and furnishings;
- dealing with
contractors and suppliers;
- ensuring
security is effective;
- carrying out
inspections of property and services;
- ensuring
compliance with licensing laws, health and safety and other statutory
regulations.
The
successful candidate must have:
- at least three
years experience in a similar position
- a degree
/diploma in hospitality or business management studies
- a friendly
personality and genuine desire to help and please others;
- the ability to
think clearly and make quick decisions;
- numeracy and
logistical planning skills;
- a professional
manner and calm, rational approach in hectic situations;
- the ability to
balance customer and business priorities;
- flexibility and
a 'can do' mentality;
- energy and
patience;
Marketing Officer
Overall
Responsibility
In
charge of the hotels marketing function; promoting the hotels services and
amenities and coming up with ideas for creating new clientele.
This
includes planning, advertising, public relations, organising events, product
development and research.
Key Duties
- liaising and
networking with a range of stakeholders including clients, colleagues,
suppliers and partner organisations;
- communicating
with target audiences and managing customer relationships;
- sourcing
advertising opportunities
- managing the
production of marketing materials
- writing and
proofreading copy;
- liaising with
designers and printers;
- maintaining and
updating customer databases;
- ensuring the
website is always updated
- organising and
attending events such as conferences, seminars, receptions and
exhibitions;
- conducting
market research such as customer questionnaires and focus groups;
- developing
marketing plans and strategies;
- managing
budgets;
- evaluating
marketing campaigns;
- monitoring
competitor activity;
The
successful candidate must have:
- at least two
years in a similar position
- a business
degree and qualifications in Marketing Management
- excellent
communication and interpersonal skills;
- analytical
skills;
- the ability to
use initiative;
- the ability to
work under pressure;
- creativity,
drive ,flexibility;
- numeracy skills;
- must be a team
player;
- influencing and
negotiation skills;
- business
awareness;
Interested
candidates should send their application and MUST indicate their current/last
gross salary and expected gross salary with a copy of their CV to
info@echelonhc.com before 1st June 2013.