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Hotel Jobs in Diani, South Coast

Our client, a boutique hotel in Diani, South Coast is looking to fill the following positions:

 

Operations Manager
 
Oversee the entire operations of the hotel, which include; human resources, housekeeping, security, public relations, client service, food service, sales and finances to ensure the hotels smooth running and that the hotel achieves its financial goals.

Key Duties
  • planning and organising accommodation, catering and other hotel services;
  • promoting and marketing the business;
  • managing budgets and financial plans as well as controlling expenditure;
  • maintaining statistical and financial records;
  • setting and achieving sales and profit targets;
  • analysing sales figures and devising marketing and revenue management strategies;
  • recruiting, training, monitoring and motivating staff;
  • planning work schedules for individuals and teams;
  • meeting and greeting customers;
  • dealing with customer complaints and comments;
  • addressing problems and troubleshooting;
  • ensuring events run smoothly;
  • supervising maintenance, supplies, renovations and furnishings;
  • dealing with contractors and suppliers;
  • ensuring security is effective;
  • carrying out inspections of property and services;
  • ensuring compliance with licensing laws, health and safety and other statutory regulations.
The successful candidate must have:
  • at least three years experience in a similar position
  • a degree /diploma in hospitality or business management studies
  • a friendly personality and genuine desire to help and please others;
  • the ability to think clearly and make quick decisions;
  • numeracy and logistical planning skills;
  • a professional manner and calm, rational approach in hectic situations;
  • the ability to balance customer and business priorities;
  • flexibility and a 'can do' mentality;
  • energy and patience;
Marketing Officer
 
Overall Responsibility
 
In charge of the hotels marketing function; promoting the hotels services and amenities and coming up with ideas for creating new clientele. 

This includes planning, advertising, public relations, organising events, product development and research.

Key Duties
  • liaising and networking with a range of stakeholders including clients, colleagues, suppliers and partner organisations;
  • communicating with target audiences and managing customer relationships;
  • sourcing advertising opportunities
  • managing the production of marketing materials
  • writing and proofreading copy;
  • liaising with designers and printers;
  • maintaining and updating customer databases;
  • ensuring the website is always updated
  • organising and attending events such as conferences, seminars, receptions and exhibitions;
  • conducting market research such as customer questionnaires and focus groups;
  • developing marketing plans and strategies;
  • managing budgets;
  • evaluating marketing campaigns;
  • monitoring competitor activity;
The successful candidate must have:
  • at least two years in a similar position
  • a business degree and qualifications in Marketing Management
  • excellent communication and interpersonal skills;
  • analytical skills;
  • the ability to use initiative;
  • the ability to work under pressure;
  • creativity, drive ,flexibility;
  • numeracy skills;
  • must be a team player;
  • influencing and negotiation skills;
  • business awareness;

Interested candidates should send their application and MUST indicate their current/last gross salary and expected gross salary with a copy of their CV to info@echelonhc.com before 1st June 2013. 

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