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F&B Services Manager Job in Kenya


Position: F&B Services Manager

Scope of Position:

To plan, organize, direct, control and evaluate the operations of all the F&B outlets within the premises and ensure that there is adherence agreed budgetary limits and parameters of the law, including food hygiene and liquor requirements.

Responsibilities:
  • To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
  • To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
  • To ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
  • ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  • To ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • To ensure that room service orders are executed promptly and that they comply with the required standards.
  • To ensure that room service colleagues are correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • To ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various F&B sections.
  • To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
  • To ensure that company and statutory hygiene standards are maintained in all areas.
  • To attend timeously to customer complaints.
  • To hold regular performance appraisals with all management colleagues, identifying areas for
  • Ensure all grooming, spot check and temperature control sheets are filled as required
  • Identify development and training needs among F&B colleagues and ensuring that this training is effected.
  • To ensure that regular stock takes are conducted.
  • To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
  • To ensure that an effective table reservation system is in operation.
  • To circulate throughout all restaurants, bars and banqueting departments, maintaining a high profile with customers and colleagues.
  • To be fully aware of trends in the industry and make suggestions for improvement of the catering operation.
  • To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.
  • Performs any other reasonable duties as required by the department head.
Qualifications:
  • Diploma or degree in hospitality / business management or tourism related field
  • 2 years of culinary experience in hotel environment
  • Strong supervisory and communication skills
  • Food Hygiene and Safety trained
  • Leadership skills
  • Inventory management
  • Conflict resolution
  • Ability to work under pressure
  • Ability to multi-task
  • Good organizational skills
  • Enthusiastic and with outgoing personality who is very guest driven
Interested parties should send in CV’s to cvs@careerdirections.co.ke

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