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Recruitment at UAP Holdings Limited

UAP Holdings Limited is a pan-African Financial Services Group with interests in Insurance, Investment Management, Property Development and Investments, Securities Brokerageand Financial Advisory. 

Currently, UAP Group has twelve (12) businesses operating in Kenya, Uganda, South Sudan, Rwanda and the Democratic Republic of Congo (DRC), and is concluding a transaction to enter the Tanzania market.

UAP would like to recruit experienced, innovative and high performing professionals for the following key roles:

Unit Managers - General Insurance Business

23 Positions
To be based in our branches at Kitengela, Rongai, Mombasa, Voi, Malindi, Ndiani, Nyeri, Muranga, Embu, Meru, Nanyuki, Naivasha, Nyahururu, Maralal, Eldoret, Kitale, Bungoma, Kisumu, Kakamega, Kisii, Kericho, Migori and Machakos.
Reporting to the Branch Manager, the position holder ensures close supervision and support of field sales agents in their pursuit of business to ensure Company procedures and ethics are followed in order to achieve company budgets.
Duties and responsibilities:
  • Recruitment and selection of agents
  • Training Sales representatives
  • Setting goals and monitoring performance
  • Managing Unit Business- for targets and regulatory compliance
Qualifications and experience
A Bachelor’s degree in a business related field, Certificate of Proficiency, Marketing Diploma, 3 years’ experience in a similar position.
Key Competencies
Insurance Product knowledge, excellent communication and interpersonal skills, persuasion and influencing skills and proficiency in the use of MS Office Suite


5 Positions to be based in our branches at Westlands, Buruburu, Queensway, Nyeri and Nakuru.
Reporting to the Underwriting Manager the position holder will assess, price and determine terms for risks presented within set standards of service so as to ensure quality selection of risks and timely customer service.
Duties and responsibilities
  • Assessment, management and rating of risks to ensure the company accepts and retains quality business
  • Provide customer service and maintain effective business relationships to ensure effective service delivery
  • Signing of accountable documents within the authority limit as per the agreement
  • Enforce credit control and effect cancellation of policies not paid for to ensure that premium is paid for risks accepted
Qualifications and experience
A Bachelor’s degree & progress towards ACII qualifications

 4 years’ working experience in an insurance industry and proficiency in the use of MS Office Suite
Key Competencies
The successful candidate is expected to demonstrate high levels of analytical, negotiation and risk assessment skills.

Business Intelligence Analyst / Programmer

1 Position
The Business Intelligence Analyst/Programmer will perform a variety of programming assignments requiring knowledge of established programming procedures and data processing requirements. 

He/she is expected to design, code, test and implement new applications. 

He/she will work with the ICT department in maintaining existing programs / applications which support business area functions.
Duties and Responsibilities
  • Act as the primary liaison between UAP and external vendors on matters related to mobile and web application development, architecture design, infrastructure design, technology build and deployment activities on multiple platforms.
  • Confer with users to gain understanding of needed changes or modifications of existing applications. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
  • Conduct or support low to moderate level of analysis and research of data to support management decision making.
  • Write new program code using prescribed specifications; 
  • Write and maintain programming documentation.
Qualifications and experience
A Bachelor’s degree in Computer Science, Information Technology or equivalent, minimum 1 year development experience (mobile applications preferred), experience with General and Medical Insurance systems will be an added advantage.
Technical Competencies
  • Experience with Windows and android Mobile; Developing mobile and web applications using HTML 5.0, Objective C, C, C++, Java, .Net or C#, PHP
  • Experience with Linux operating systems.
  • Experience with Device Testing - Application, Network, Performance
  • Good understanding of Software Development Life Cycle and Methodologies
  • Troubleshooting, diagnosing, and supporting mobile application development
  • Experience with query, reporting and analysis tools in a client /server environment, such as Qlik View (SQL scripting based), is required.
  • Advanced PC skills required (Excel, Access, Word, etc.).
  • Experience working with a Data Warehouse and/or relational databases is required.
  • Knowledge in MS SQL, Oracle and MySQL is required.
  • Solid understanding of data modelling, extraction, transformation and batch load processing is required
Business Development Officer

1 Position
Reporting to Medical Business Development Manager, the position holder will assist in responding to quotation requests, responding to customer service issues in medical business development, and developing prospects for new business.

Duties and responsibilities
  • Timely response to quotation requests
  • Developing prospects into new medical business
  • Establish and cultivate relationships with intermediaries, clients and other UAP business partners
  • Assist the Medical Business Development Manager to execute the medical business development strategic initiatives
  • Use and update CRM on a daily basis with activities undertaken by self or as advised by the Business development manager.
  • Represent UAP in business development meetings with prospective clients.
Qualifications and experience
  • A Bachelor’s degree in any business related field, 2 years’ working experience and proficiency in MS Office Suite. 
  • Insurance Industry qualifications are an added advantage.
Key Competencies
  • Excellent presentation skills, strong verbal and written communication skills, passionate and results driven and able to work with minimum supervision.
Information Call Centre Agents

6 Positions
Reporting to the Information Centre Manager, the position holder will answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to clients.
Duties and responsibilities
  • Provide customers with product and service information
  • Follow up and resolve customer queries where necessary
  • Complete call logs and produce call reports
  • Build customer’s interest in the services and products offered by the company
Qualifications and experience
  • A Bachelor’s degree in a business related field, at least one year insurance experience, progress in professional qualification in insurance e.g. ACII, COP Knowledge in customer service principles and practices and knowledge of call center telephony and technology.
Key Competencies
  • Excellent verbal and written communication skills, sound judgment to manage difficult customer situations and attention to detail.
UAP is an equal opportunity employer and offers successful candidates an attractive reward and benefits package, professional working environment and excellent career prospects.

Interested candidates are requested to send a copy of their updated Curriculum Vitae by 31St January 2013 via email to: quoting the position in the subject of the email. 

Only shortlisted candidates will be contacted.
Please visit our website on for more career opportunities with UAP Group.

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