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Principal CRM & EAI Developer Job in Kenya

We are pleased to announce the following vacancy in the Products & Services Development Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Principal CRM & EAI Developer 


Reporting to the Senior  Manager, Business System Planning, the position holder will 
  • Designs and develops complex Customer Relationship Management (CRM) systems requiring in depth knowledge of an organizations operating procedures and information technology capability; 
  • Assist and supervise senior and junior CRM systems developers within the team; 
  • Provide technical leadership in development and support of Safaricom business information systems e.g. Siebel, tibco EAI and Call Center systems, ranging from user analysis, design and development to implementation and maintenance.
The job holder’s key responsibilities will be to:

3rd Line Support & Team leadership
  • Manage internal customers ensuring effective communication with the Helpdesk and application support analysts;
  • Ensure all issues that cannot be resolved are escalated to immediate supervisor immediately. 
  • Perform root cause analysis for recurring incidents;
  • Provide leadership, guidance & motivation to the CRM Systems team members.
Systems analysis
  • Conduct business user requirements analysis and specification;
  • Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions;
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented ;
Software Design and Programming
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications;
  • Capturing of business applications information needs and mapping of the same to the software and /or database components.
  • Performs data modeling to analyze and specify data structures within an application system;
  • Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team;
Research and Development
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications;
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business;
  • Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.
The ideal candidate should possess the following skills & competencies:
  • Degree in Computer Science or technical related field
  • Certification in Database systems and RDBMS systems.
  • Microsoft Certified Solution Developer
  • 5 years development  experience with Microsoft development tools e.g. Java, .NET, visual studio .NET
  • 3 years development experience with low level programming C++, C.
  • 5 years’ experience with RDMS preferably MS SQL Server, Oracle, Sybase, and Informix.
  • 3 years’ experience in Oracle ERP applications development, which includes system customization and report designs.
  • Experience in data warehousing, business analysis, knowledge in Business Systems modeling and data retrieval
  • 4GL for programming - Visual Basic/Oracle Application builder
  • Unix user skills.
  • Experience in processes and procedures management.
  • Communication, interpersonal skills and Analytical Skills
  • Attention to detail
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Friday 07 September, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Via E-mail to:

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