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Travel Tour Consultants Jobs in Kenya (8 Positions)


Our client is an IATA accredited Tours and Travel Agent having been in operation for more than 16years. 

They offer Customized Tailor made Travel/Tour Management solutions to corporate organizations and individuals.

They are currently looking for candidates to join their team as below:

Travel Consultants 

(6 positions)

Job Summary
  • The candidate will be posted in our head office in Nairobi.
  • She/he will be reporting to the Tours and Travel Manager
Skills:
  • Being amicable and approachable with flexible working hours.
  • Being professional and assertive
  • Being detail oriented
  • Stress management
  • Project management
  • Comprehensive industry knowledge
  • Customer service
  • Computer knowledge
  • Interpersonal relationships
  • Meeting deadlines
  • Networking
  • Negotiating
Job Responsibilities & Priorities:
  • Doing bookings
  • Making flight quotations
  • Giving flight options to each destination
  • Ensuring clients are well briefed on any schedule changes or flight cancelations
  • Flight reservations
  • Client briefing on visa and health requirements.
  • Ensure each booking has been invoiced
  • Ensure all bookings are confirmed and re-confirmed
  • Ensure all bookings have ticket numbers
  • Ensure ticketing rules are followed.
  • Ensure all tickets are authorized for by the client. Any ticket sent to accounts without an L.P.O or letter of authority by the clients will not be invoiced.
  • Ensure going through the queue messages and advise clients on the status of bookings
  • Do quotations to clients ensure they  are properly typed/pasted and call/chat all clients to ensure they have received their online quotations
  • Ensure the quotations are responded to immediately incase of delays then advice the client the intention to do so.
  • Treating clients with passion since they are the business
  • Seek approval before issuing any credit
  • Update new and old clients profiles regularly
  • Send any cash paying clients to accounts office for receipting.
  • Cancel all cancelled tickets on the computer system, punch them and forward them to accounts with the attached cancellation slip.
  • Ensure that we are updated on all current fares from the airlines.
  • Ensure discounts are kept within the regulated framework and seek approval if necessary for clients especially walk ins who are not within our approved levels of discount in our systems. Always seek approval on any discounts to clients who won’t qualify such
  • Ensure all un-needed bookings are cancelled in the system to avoid no show
  • Fees.
  • Do sales report and forward to the relevant accountant within 48hours from the time of sale.

Qualifications
  • Degree or a diploma in Travel management
  • Must have IATA Qualifications
  • Over 4 years experience as travel consultant in busy environment
  • Ability to use Galileo and E system.
Tour Consultants

2 Positions

Job description for a Tours Consultant
  • Responding to enquiries regarding hotels & safaris within 24hrs
  • Create and sell innovative tour packages to meet market demand
  • Prepare itineraries to the various destinations of interest
  • Doing research and producing periodical newsletters with current offers to be sent out to clients
  • Doing tour bookings - both inbound and outbound
  • Doing regular check on the company website to ensure its up to date and running smoothly
  • Ensuring KWS park rules & hotel regulations are made clear to tourists
  • Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
  • Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
  • Ensuring the rates files are orderly & up to date
  • Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
  • Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
  • Briefing drivers before they depart for safari
  • Preparing welcome pack for tourists before departure for safari
  • Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
  • Being on standby ready to provide solutions in case of mishaps during safari
  • Coordinating with travel consultants to arrange flying & ground packages
  • Opening client tour files for upcoming tours especially groups
  • Making follow-ups for tour quotations
  • Ensuring that tours quotations are competitive
  • inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
  • Making sure vehicles (especially if hired from outside) have the company stickers
  • Any other duty as may be assigned from time to time.
Qualifications
  • Degree or a diploma in Tour operations or tourism management
  • Over four years experience as Tour consultant in a busy environment
  • Ability to use various tours/hotel booking systems.
If you meet the above, kindly send or resend your application along with an up-to-date CV with telephone contacts for three professional referees to swift.recruitment.recruit@gmail.com including your daily telephone contact, current net salary and your expectation.

Kindly do not apply if you do not meet the above requirements
Only short-listed candidates will be contacted

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