An
upcoming Multinational company with over 56 branches all over the world wishes
to recruit 50 Customer
Service Executives to serve in our new East Africa office being opened in Upper
Hill Nairobi with plans of opening another office in Mombasa and Dar-es-salaam
by November this year.
Customer
Service Executive
50
Positions
- To
provide excellent customer service in sales and after-sales situations
- To
respond to general customer inquiries and complaints in a timely manner
and to resolve issues to satisfaction of customer based on company policy
- To
project a professional company image
- Accurately
respond to questions and assist customers with company's code of ethics,
registration mode, training on right product usage, product codes.
- Assist
customers with their billing and payments needs and accepting payments
- Sell
multiple beauty products and accessories.
- Maintaining
a professional appearance, behavior, and conduct
- Effectively
work with peers in a team focused environment
- Perform
other duties as required
Qualifications:
- Minimum
of a Diploma in a relevant field such as Marketing, IT, PR, Business or
related fields from a recognized University or College.
- The
right candidates should also have experience in customer service with
excellent oral and written communication skills and demonstrated ability
to work closely with others.
- He
or she must also be medically fit.
- Both
genders are encouraged to apply
Skills and Competencies:
- Responsible,
trustworthy, and personally takes responsibility for actions/consequences
of all staff of business hall
- Able
to handle and difficult situations under pressure with grace and
efficiency
- Great
communication skills, listening skills, loves a challenge, can perform
under pressure with limited supervision
- Professional
appearance and the willingness and ability to work evenings and weekend
shifts as needed
- Pleasant
personality.
Terms of Employment:
Contract,
with possibility of conversion to permanent and pensionable terms subject to
satisfactory performance.
Other
terms are negotiable, commensurate with qualifications and experience.
If
you meet the above requirements, send in your CV stating your current
remuneration and day time telephone contact to hr@marykayafrica.com
Only
those who qualify will be contacted.