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Senior Service Desk Analyst Vacancy - Nation Media Group

Nation Media Group, the leading Multi Media house in East and Central Africa is searching for a suitably qualified candidate for the position of Senior Service Desk Analyst in the IT Department. We invite candidates who are innovative, performance driven and possess excellent transferrable skills with good track record of achievement in past roles.

The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and second level
technical support services to our internal customers. He/She will report to the IT Service Desk Supervisor.

Specific job responsibilities
• Provide first and second level technical incident and problem management support services to end users in local and regional offices
• Support and Administration of existing Back-Office Server Applications (i.e. Active Directory, Exchange, Windows 2008/2003 Servers, Sharepoint, SQL etc)
• Participate in IT related projects as assigned by management
• Meet or exceed the set Service Level Agreement (SLA) KPIs
• Install, configure, maintain and support Software, Computers, Mobile devices etc
• Escalate problems as appropriate to our external service support providers in order to ensure consistent timely resolution
• To enforce, maintain, support and administer the existing IT security systems and services.

Technical skills
• Degree in Information Technology or equivalent
• 3 – 4 years prior technical end user support experience
• ICDL or MOUS and A+ or N+ certification or equivalent
• MCSE or MCITP Certified


Personal effectiveness
• Strong interpersonal customer service skills
• Excellent communication skills both written and oral
• Ability to meet deadlines
• Ability to work under minimum supervision
• Ability to work during odd hours

The position offers an excellent career growth opportunity and a competitive remuneration package. If you
meet the above criteria, apply online at http://careers.nationmedia.com before 30th April 2010.
N/B: Only shortlisted applicants shall be contacted.

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