About the Role
Reporting to the General Manager the Revenue Manager
is responsible for leading the hotel Commercial Strategy team in
determining strategic vision. The Revenue Manager establishes goals and implements tactical
efforts, with the goal of promoting revenue growth generation among key
customer segments and revenue centers, and supporting the hotel’s brand
positioning and image. The role is responsible for data quality and
analysis, providing gathered intelligence, and recommending revenue and
e-commerce strategies to the Commercial Strategy team, as well as other
corporate and ownership entities. In addition, the role ensures that
inventory allocation and pricing parameters are positioned to support the
overall revenue goals of the hotel, while assisting all stakeholders in
maximizing profit. The role identifies and mentors Revenue Manager talent in
the hotel.
Key Responsibilities
Leads strategic planning and collaborates with all
hotel profit generation teams to actively seek opportunities to drive
incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
Effectively communicates a compelling Total Hotel
Profit Optimization vision to all relevant property leaders, fosters Revenue
Management Culture within the revenue generating departments of the hotel and
teaches RM concepts within the hotel.
Leverages Revenue Management analytics, technologies,
processes, tools, and training programs to optimize hotel profits.
Creates short- and long-term forecasts, that yield
the best decisions on pricing and yielding tactics
Participates in the annual budget process and
produces long term projections, as required.
Actively participates in ownership conversations and
presentations.
Monitors relevant economic, market, and competitive
set indicators to derive insight-led profit generation strategies.
Chairs and prepares materials for the weekly Revenue
Management Meetings, following Brand guidelines.
Maximizes room revenue contribution through a
thorough understanding of all booking channels and management of inventory and
rate therein.
Optimizes pricing, promotions, and availability
strategies through definition and management of all rates, rate levels, stay
restrictions and other tactics, which are congruent with demand factors to
target the most profitable customer segments to maximize profits.
Directs and manages all channel distribution
strategies. Evaluates new business opportunities related to booking channels.
Collaborate with the Marketing team to execute,
measure, evaluate and improve digital marketing efforts, to support the hotel
strategic marketing plans working within the established budgets.
Together with the Marketing team, manages performance
reviews with OTA/CTO partners, keeping up-to-date on each partner’s
distribution options and extranet maintenance, to ensure optimal display of the
hotel. Evaluates extranet enhancements.
System owner for RMS, CRS (ORS and TARS), Rate
shopping system, TravelCLICK products and hotel specific platforms. Responsible
for data quality and system hygiene, following Accor standards, recommendations
and procedures.
Oversees content management in all electronic
channels, liaises with hotel Marketing team to ensure regular updates of images
and descriptions of hotel, room brands, outlets and services are completed.
Oversees relationship with GRC and Distribution
services teams.
Maintains relationships with local market competitors
to keep informed of trends and news.
Motivate, lead, coach and manage all aspects of team
members’ performance towards achieving exceptional guest service and employee
satisfaction results.
Qualifications
To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential functions:
Bachelor degree in Hotel Management, Accounting,
Finance, or Mathematic preferred.
Proven track record of a minimum of four (4) years in
luxury hotel Revenue Management, with a demonstrated ability to achieve and
exceed management’s expectations.
Experience in a Resort/Luxury is an added advantage
Strong communication skills, both verbal and written
Dynamic can-do attitude
Strong analytical skills and attention to detail
Presents a professional and polished appearance
Effectively deal with guests and other team members
Previous reservation experience highly preferred
Experience with Ideas G3 RMS, Opera PMS, Passkey,
Delphi or Opera Sales and Catering preferred
Possessing the trait of being organized and
multi-tasking
Ability to complete work within given deadlines
Maintain confidentiality of proprietary information
and protect company assets
How To Apply