Responsibilities
Every
day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide
unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help
reproduce and resolve customer issues.
Leverage your extensive customer support experience
to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes
and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical
articles for the developer community.
Work on critical, highly complex customer problems
that may span multiple AWS services.
Basic Qualifications
Good depth of understanding in Hadoop Administration,
support and troubleshooting (Any two applications: Apache Spark, Apache Hive,
Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)
Good understanding of Linux and Networking concepts
Intermediate programming/scripting skills. Ideally in
Java or Python, but will consider experience in other Object Oriented and
Functional languages.
Excellent oral and written communication skills with
multi-tasking ability. Should be a self-starter who is excited about learning
new technology.
Open to working non-standard hours (no night shifts)
including a Sun-Mon or Fri-Sat weekend
Strong troubleshooting skills
Preferred Qualifications
Bachelor’s degree in Information Science /
Information Technology, Computer Science, Engineering, Mathematics, Physics, or
a related field
Proficient in Hadoop Map-Reduce and its Eco System [
Hive, HBASE, Spark, Presto etc.].
Python and shell scripting
Good understanding of distributed computing
environments
Customer service experience / strong customer focus
Experience building docker images and troubleshooting
container related issues
Prior working experience with AWS – any or all of
EC2, S3, EBS, EMR
Experienced with Linux system monitoring and analysis
(disk management, memory management, permissions etc.)
Good understanding of Networking concepts and
protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)
How To Apply
