Cloud Support Engineer, DIST, Job in Kenya


Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies.

Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.

Interact with leading engineers around the world.

Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

Drive customer communication during critical events.

Drive projects that improve support-related processes and our customers’ technical support experience.

Write tutorials, how-to videos, and other technical articles for the developer community.

Work on critical, highly complex customer problems that may span multiple AWS services.

Basic Qualifications

Good depth of understanding in Hadoop Administration, support and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)

Good understanding of Linux and Networking concepts

Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages.

Excellent oral and written communication skills with multi-tasking ability. Should be a self-starter who is excited about learning new technology.

Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend

Strong troubleshooting skills

Preferred Qualifications

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field

Proficient in Hadoop Map-Reduce and its Eco System [ Hive, HBASE, Spark, Presto etc.].

Python and shell scripting

Good understanding of distributed computing environments

Customer service experience / strong customer focus

Experience building docker images and troubleshooting container related issues

Prior working experience with AWS – any or all of EC2, S3, EBS, EMR

Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.)

Good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)

How To Apply

Click Here To Apply