Branch Manager Job in Kenya

Job Summary

The Branch Manager bears the responsibility of the branch, its employees, reputation and portfolio. Provides leadership to the day-to-day operations of the branch, achievement of branch targets, while maintaining focus on the company’s strategic goals, and maintains a healthy relationship with staff, clients, government bodies and market leaders.


Identify and implement action plans and regularly track and review Branch performance to ensure the achievement of the set targets for the branch. 

Responsible for preparation and submission of daily, weekly and monthly reports to the senior management.

Promote high level customer service culture in the branch for potential acquisitions.

Achieve set sales & Collections targets. 

Stimulate branch growth through marketing of Mwananchi Credit Limited products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.

In charge of repeat business in the branch. 

Maintain high quality portfolio by ensuring on timely payments of loans and being zero tolerant to arrears.

Conduct customer visits and ensure recoveries where necessary


The incumbent must be Holder of Bachelor’s Degree in Business Management or equivalent from a recognized university.

Minimum of 5 years Branch Management experience in a Financial institution.

Computer literacy and proficiency.

Strong interpersonal, management and demonstrable leadership skills

Excellent communication skills with people at all levels and backgrounds

Demonstrated ability to build cohesive teams to achieve goals through teamwork

Customer service orientation and commercial awareness

Utmost professional integrity

How To Apply

To make your application, forward your CV and cover letter to indicating the position you are applying for as the subject line.