JOB DESCRIPTION
Reporting to the Tribe Lead – Enterprise
Solutions, the role holder will be required to identify and enhance
all key opportunities of Roaming and International Services, deliver planned
footprint rollout for both inbound & outbound and monitor and grow Inbound
revenues. In addition, the role holder will negotiate & effectively
track outbound costs, develop roadmap for roaming Value-Added Services and
develop robust framework for International Services. Part of the
responsibilities will also include growing International Voice Services and SMS
Services and Negotiate & effectively monitor international calling costs
and Sms costs.
The role holder will also be expected to manage key
relations & partnerships, represent the business at key networking events
regionally & internationally and identify and pursue large scale
opportunities international business. In addition, he/she should stay
updated on emerging market trends across legal, regulatory and technological
landscapes. Further to this, the role holder will conduct process audit and
secure key compliance certifications as well as Implement risk management
audits for critical service.
Key Duties and Responsibilities
Deliver planned footprint rollout for both Inbound
& Outbound
Coordinate and project manage bilateral roaming
partners and all other outsourced partners to deliver against Safaricom rollout
plan, in line with the commercial priorities.
Drive contract negotiations and drafting (with legal
support) all the way up to signature.
Contract ownership for all bilateral roaming
contracts. Which includes creating a comprehensive database where all
deviations for all bilateral roaming partners is managed.
Oversee and manage the process of setting up the
configuration of new roaming partners for both IREG and TADIG testing by all
concerned parties.
Coordinate and assist with the troubleshooting
activities with all concerned parties as appropriate.
Ensure that all testing criteria have been met and
communicate with all concerned parties the outcome of testing and service
readiness.
Track and note various business models being used
regionally and internationally to develop and growth wholesale sales.
Explore different roaming technologies that deliver
excellent and improved services to the roaming customer at affordable prices.
Ensure compliance with GSMA guidelines and protocols.
Monitor & grow Inbound Revenues
Track and monitor on a daily, monthly and quarterly
basis revenue growth against set budgetary targets.
Develop a well thought out IOT e commercial mode
framework that ensures regulatory compliance while optimizing inbound roaming
opportunities for the business.
Develop effective business case that clearly justify
investment potential for new inbound roaming opportunities.
Monitor and track roaming pricing both locally and
international for similar products.
Minimize revenue leakage due to under-reporting and
incomplete recognition of revenue.
Develop Roadmap for new Roaming Valued Added Services
(VAS)
Identify new roaming customer segments that can drive
valued added services for roaming customers.
Monitor and track product pricing both locally and
international for similar VAS products.
Minimize revenue leakage due to under-reporting and
incomplete recognition of revenue.
Manage Outbound Roaming Costs
Ensure all IOTs for outbound and properly tracked and
implemented on TAP in the system.
Ensure all testing impacting outbound roaming
scenarios are done effectively to minimize cost over-runs.
Develop robust and insightful business cases that
help demonstrate the more effective cost strategy.
Ensure quality is not compromised via Sim-box and is
a key compliment in optimizing the cost framework.
Institute a clear framework for mitigating fraud by
liaising effectively with internal stakeholders and developing complementary
tools that proactively mitigate fraud
Develop Robust framework for International Services
Carry out a SWOT analysis to identify potential areas
of new business.
Track and note various business models being used
regionally and internationally to develop and grow international interconnect
and SMS
Carry out extensive research and market intelligence
to identify new opportunities for growth of revenues.
The framework should include clear decision
milestones for review of the international interconnect rates and their
implications on retail.
Document a clear roadmap with the necessary SWOT
implications built in that will inform the business and drive its international
interconnect & SMS strategy.
Grow International Voice Services
Track and monitor on a daily, monthly and quarterly
basis revenue growth against set budgetary targets.
Ensure framework is in place to proactively manage
and monitor SIM-box abuse and misuse.
Minimize revenue leakage due to under-reporting and
incomplete recognition of revenue.
Grow International SMS Services
Track and monitor on a daily, monthly and quarterly
basis revenue growth against set budgetary targets.
Ensure framework in place to proactively manage and
monitor SIM-box abuse and misuse.
Minimize revenue leakage due to under-reporting and
incomplete recognition of revenue.
International Calling Costs
Using Least Cost routing identify effective framework
that is dynamic and responsive to the needs of the business for routing all
international outgoing calls.
Ensure routes identified maximize calling quality.
Institute a clear framework for mitigating fraud by
liaising effectively with internal stakeholders and developing complementary
tools that proactively mitigate fraud.
International SMS Costs
Using Least Cost routing identify effective framework
that is dynamic and responsive to the needs of the business for routing all
international outgoing sms
Ensure routes identified maximize sms quality and
delivery.
Institute a clear framework for mitigating fraud by
liaising effectively with internal stakeholders and developing complementary
tools that proactively mitigate fraud
Manage Key relations & partnerships.
Prepare and maintain an effective annual calendar
that optimize the relationships with various operators, partners &
outsourced roaming providers to enhance competition.
Develop an effective framework for monitoring
effective partnerships.
Explore new partnership opportunities that create
opportunities for growth.
Attend Key networking events.
Identify and plan for all known key events touching
on Interconnect, roaming and messaging.
Attend at least one key networking event annually.
Document and implement learnings for the benefit for
the business.
Supervisory
Recruit, develop and retain people with outstanding
skills, qualifications and potential.
Performance management and identification of training
needs
Build talent by identifying and developing new
leaders for the respective environment.
Employee relations and collaborative teamwork
Coaching and guidance of subordinates
Build professionalism, loyalty and commitment to the
organization.
Communicate actively and effectively resolving any
potential conflicts that may arise
Qualifications:
A graduate in technology, business/commerce or
related field
Proven experience of over 10 years in leadership,
managing commercial and product teams in Telecommunications or related
field
Extensive knowledge & a track record in handling
wholesale and international business (roaming, voice, messaging)
Able to take a holistic view of the business
Able to develop strong analytical framework to aid in
swift and objective decision making.
Have strong business acumen and highly developed
commercial experience
Planning and execution skills
Networking skills – the ability to build
relationships internally that foster the flow of work.
Influencing skills – able to influence people for
action over whom he/she has no line of authority.
People skills – creating and nurturing the tone of
the internal culture.
Flexibility – the ability to adapt and change in the
light of changing circumstances / new information.
Change management skills
Ability to handle uncertainty
How To Apply