Senior Engineer, Network Operations Support, Job in Kenya

 Job Title: Senior Engineer, Network Operations Support

Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full Time
Salary: KES
Date Posted: 05/09/2024

Reporting to the Senior Manager, Infrastructure Support the position holder will be responsible for:
Initiation of timely dimensioning, purchase, repair, replacement, and delivery of the Safaricom network spare parts to the warehouse and pick-up & drop-off depots.
Proactive identification and re-use of decommissioned and recovered equipment as network spare parts.
Management & control of the movement of all spare parts within the Safaricom network in coordination with spare parts management Vendor, Supply Chain Management and Logistics teams.
Maintenance of spare parts inventory stock list as required by various teams across the Safaricom network.
Enforcement of Service Level Agreements for the Spare parts Management Contract.
Warranty administration & tracking of all Safaricom network spare parts.
Timely reporting of the Safaricom network spare parts management activities.


  • Spare Parts dimensioning
  • Establish a summarized and categorized database of the actual installed base for all Safaricom GSM,3G,4G, 5G, Transmission network and enterprise network installations.
  • Efficient and accurate spare parts dimensioning for all existing Safaricom GSM,3G,4G, 5G, Transmission network.
  • Spare Parts Purchase, Repair and Replacement
  • Initiate requisitions for timely purchase, repair and replacement of Safaricom network spare parts.
  • Ensure timely and accurate processing of purchase orders (POs) for new spare parts, and repair & replacement of used spare parts.
  • Proactively ensure purchase and delivery of adequate project spare parts for all new network elements.
  • Spare Parts contract management and warranty administration.
  • Coordinate weekly engagements of the Spare Parts Management Services (SPMS) provider, spare parts Suppliers and Stakeholders; reporting and follow up on actions arising.
  • Ensure compliance with SPMS contract Service Level Agreements (SLAs) by all spare parts suppliers/partners.
  • Prepare and follow up on all warranty claims with the spare parts original equipment manufacturers (OEMs) & SPMS providers.
  • Coordinate quarterly and annual performance evaluation of the network spare parts management services (SPMS) provider.
  • Accountability for network spare parts availability in the warehouses and regional spare parts depots.
  • Weekly and monthly spare parts tracking and reporting.
  • Enforcement of spare parts management contract service level agreements (SLAs).
  • Management & control of all spare parts movement within the Safaricom network in coordination with SPMS provider and Supply Chain Management (SCM)/ logistics teams.
  • Proactive identification and re-use of decommissioned and recovered equipment as network spare parts.
  • Ensure timely delivery and availability of the Safaricom network spare parts to the right warehouses and pick-up & drop-off depots


  • A minimum of a bachelor’s degree or its equivalent in Electrical & electronics Engineering, Telecommunication engineering, Computer, IT, or related field.
  • Should have at least 5 years’ experience working in field Operations, Maintenance, and support of the telecommunication network.
  • Project Management Certification, especially Agile Methodology.

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