Operations Manager Job in Kenya


Ref: 6/5/24

The Operations Manager is responsible for overseeing the general hotel operations, with an emphasis in the Front Office; Housekeeping, maintenance and F&B Service departments. They are the go-to person for Department Heads to assist and support the Team on a daily basis. Coordinates and leads all projects in the hotel as assigned by the General Manager.

Qualifications and skills

  • Strong leadership skills.
  • Minimum 5-years as Front Office Manager or Rooms Division Manager in a four or five-star property.
  • Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).


  • Ensure exceptional guest service by maintaining a strong presence in the hotel and actively engaging with guests.
  • Handle guest feedback, complaints, and special requests in a timely and professional manner.
  • Implement strategies to enhance guest satisfaction and loyalty, such as personalized services, special promotions, or loyalty programs.
  • Monitor guest reviews and ratings, analyze trends, and take appropriate actions to improve overall guest experience.
  • Financial Management:
  • Develop and manage the hotel’s annual budget, including revenue forecasting, expense control, and profit optimization.
  • Foster a positive work environment that encourages teamwork, employee morale, and professional growth.
  • Conduct regular staff meetings to communicate organizational goals, operational changes, and address any concerns.

How To Apply

Interested candidates can send their CVs to info@njangoinvestment.co.ke