Responsibilities
- Client Relationship Management: Develop
and nurture relationships with key retail clients to ensure customer
satisfaction, retention, and loyalty. Act as the main point of contact for
all matters concerning the accounts.
- Account Growth Strategy: Develop and
implement strategic account plans to drive revenue growth and meet sales
targets. Identify opportunities for upselling or cross-selling additional
products.
- Understanding Client Needs: Anticipate
client needs and tailor solutions to meet their specific requirements.
- Negotiation: Negotiate contracts,
pricing, and terms to ensure mutually beneficial agreements for both the
company and the retail client.
- Collaboration: Coordinate efforts to
resolve any issues or concerns raised by clients while working closely
with internal teams such as sales, marketing, product development, and
customer support.
- Market Analysis: Conduct an industry
trend, market conditions, competitor activities, and technological
advancements analysis that may impact key accounts and make
recommendations to clients and internal stakeholders.
- Reporting and Analysis: Maintain accurate
records of account activity, sales forecasts, and customer interactions
using CRM software or other tools. Analyze data to track performance
metrics, identify trends, and measure the success of account strategies.
- Customer Advocacy: Serve as the voice of
the customer within the organization, advocating for their needs and
priorities. Champion customer-centric initiatives and contribute to the
continuous improvement of products, services, and processes.
- Any other duties as assigned by
Supervisor, Line Manager or H.O.D.
Skills And Experiences
- A Bachelor’s Degree in Commerce or any
business related.
- A minimum of 5 years experience in a
similar role in FMCG.
- Strong understanding of retail sales
principles and customer behavior.
- Creative flair and an eye for detail to
create visually appealing displays.
- Excellent organizational and time
management skills to prioritize tasks and meet deadlines.
- Strong communication and interpersonal
skills to collaborate effectively with cross-functional teams and store
staff.
- Knowledge of current market trends and
competitor activities in the retail industry
How To Apply
Send
us your application to jobs@kenpoly.com
