IT Support Specialist Job in Kenya

 Job Title: IT Support Specialist

Hiring Organization: Procept Africa
Location – Locality: Nairobi
Location – Region: Kenya
Industry: IT
Job Type: Full Time
Salary: KES
Date Posted: 05/27/2024

Company Description

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd. We specialize in consulting, training, and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda.

Procept is recruiting to fill the position of IT Support Specialist, who has Linux, Vmware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 1-3 years Application support experience.

The IT Support Specialist will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Job Description

  • Provide technical support for IT infrastructure components, including troubleshooting and resolving issues related to Linux, VMware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security.
  • Respond to user inquiries and incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
  • Perform routine maintenance tasks on servers, storage systems, and networking devices to ensure optimal performance and reliability.
  • Monitor system health and proactively address any potential issues or vulnerabilities.
  • Manage backup and recovery operations to protect critical data and ensure business continuity.
  • Test backup and disaster recovery procedures regularly to verify their effectiveness.
  • Support Oracle and SQL databases, including installation, configuration, and performance tuning.
  • Execute database queries and provide support for database-related issues as needed.
  • Implement and maintain firewall and network security measures to protect against unauthorized access and cyber threats.
  • Stay updated on the latest security threats and best practices to ensure a robust security posture.
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
  • Generate reports on support activities, incident trends, and performance metrics as required.


  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 1-3 years of experience in IT support roles, with expertise in Linux, VMware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security.
  • Strong understanding of FinTech concepts and their application in IT environments.
  • Familiarity with ITIL/Agile methodologies and their implementation in support processes.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.

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