Duties and Responsibilities
- Responding to ICT helpdesk and user
support queries via chat, email, or phone
- Ensuring proper logging, tracking,
reporting and closure of all issues raised to the ICT helpdesk.
- Training other staff members on
troubleshooting and diagnosing ICT related problems.
- Writing, editing, and revising training
manuals for new and updated software and hardware.
- Providing ICT-related technical
assistance for questions and problems.
- Resolving problems with ICT related
networks, telephony, and other computer systems
- Diagnosing ICT hardware and software
system errors and other issues
- Following up with staff to ensure full
resolution of issues.
- Requesting feedback and/or monitoring
calls and other methods of correspondence to improve training methods.
- Running reports to analyse common
complaints and problems.
- Installing or changing user computer
software to fix issues.
- Accessing hardware or software for staff
to make changes and fix problems.
- Any other duty commensurate with the role
and responsibilities for the attachment position in the ITI Department.
Academic/Professional Requirement
- Should be a Kenyan Citizen aged between
20 and 35 years.
- Should be available full time for the
duration of the program (3 months);
- Should be a continuing student in ICT,
Computer Science or Computer Engineering, from a recognized institution
with relevant transcripts/result slips/letter from the training
institution.
- Should have excellent computer skills and
the ability to troubleshoot and diagnose PC, LAN, Printer, and IT Hardware
problems.
- Should be familiar with both PC and Mac
Hardware and Software.
- Should have education experience with LAN
Network Repairs and Analysis.
- Should possess good customer service
skills.
- Ability to Communicate Effectively to
help customers fix their issues and feel satisfied with the experience.
- Writing and Editing Skills to aid in
writing and updating manuals.
- Education experience in Computer Repairs
and how to Troubleshoot Problems Specific Knowledge of other required
Computer Systems for different work environments.
How To Apply
Interested
and eligible candidates should submit their applications through the link
below: https://forms.office.com/r/uxBL3BanAV
Please Note:
- The deadline for application is Tuesday
14th May 2024.
- The Agency does not extend the Attachment
program.
- The Agency does not charge any fee for
this process.
- If selected candidates will be required
to submit proof of a valid Personal Accident Insurance Cover
Ken
Trade is an Equal Opportunity Employer and values diversity therefore women and
persons with disability (PWD) are strongly encouraged to apply.
Any form of canvassing shall lead to automatic disqualification and ONLY
selected candidates will be contacted.