Job Purpose Statement
The Head IT, Retail role has complete ownership and
accountability of the establishment and execution of the IT strategy of the
business unit. Ensuring its integration with the overall enterprise IT strategy
and the delivery of all information and technology capabilities required to
achieve business capability. The role supports Retail Banking strategic
programmes and ensures execution is done as per Group standards and aligned to
the strategic vision. The role holder works closely with the Group Director Retail
Banking, Enterprise Projects Management team and the IT leadership team to
fulfil internal customer requirements related to strategic projects that
leverage technology.
Key Accountabilities (Duties and Responsibilities)
Perspective % Weighting (to add up to 100%) Output
Financial (20%)
- Monitors the Commercial and IT budget related to strategic IT
projects and drives decisions that ensure the IT department meets or
exceeds financial efficiencies.
IT strategic project leadership (50%)
- Act as both a technology sounding board to internal customers
and a technical lead for strategic projects for the department.
- Own the engineering software delivery aspects; work with
product management to help set direction; define an engineering plan to
meet product goals; execute on the plan.
- Execute IT projects to ensure the business creates strategic
value through the utilization of technology assets and analytics.
- Work with the Enterprise Project Management team to shape and
plan the critical stages before the delivery starts in earnest; and
prioritize and sequence the key phases of project work to iteratively
deliver benefits.
- Lead the team in consistently managing risks associated with
successful go-live to IT strategic projects.
- Pro-actively look for opportunities to match organizational
issues to technology solutions, proposing practical solutions to both our
IT team and the organization as a whole, in line with Digital
Strategy
Internal business processes (10%)
- 100% adherence to policies, procedures and statutory
guidelines.
- Audit, Compliance and Risk Rating = Satisfactory.
- Audit issues closed within the quarter of identification, or
within the agreed time frames, whichever is shorter.
- Nil repeat findings.
- Policy and procedure knowledge –rating of Reading 100%; Test
90%. These are the minimum scores required to confirm (1) All assigned
policies are ‘Read’; (2) Assigned policy or procedures tests are
undertaken and the lowest acceptable score is 90%.
Strategic
Roadmap (15%)
- Develop, implement, and execute technology road maps,
including non-functional aspects
- Evaluating the business mid and long-term technology needs,
developing, and implementing an overall technology strategy.
- Partner with departments to become recognized as a trusted
advisor, developing a deep understanding of each department’s business and
technology requirements.
Learning and growth (5%)
- Provide overall leadership of unit and define a framework for
developing it into a high performing and engaged team, through managing
their performance, motivating, coaching and training them
accordingly.
- Up-to-date and actioned competency assessments and development
plans for the team.
- Nil disruption to business / loss of business due to lack of
appropriate numbers of qualified, available staff within the team.
- Maintain a consistently high own competency score and
development plan maintenance.
- Maintain the desired Leadership – 360-degree feedback
score.
Ideal Job Specifications
Academic:
- Bachelors’ degree in Computer Science or any other related
technology field
Professional:
- IT and Projects certification from recognized
institutions
Desired work experience:
- At least 12 years of working experience in IT, 6 of which are
in senior management more so leading teams and project success
- Have a proven and successful track record of leading IT teams,
leading through the successful performance of IT initiatives that
positively impact business performance.
NCBA Values
- Driven – We are passionate, make bold decisions and learn from
our failures. We seek new challenges and appreciate different views
constantly raising the bar. We explore our full potential.
- Open – Our interactions are candid, honest and transparent. We
listen to each other and our clients. We are inclusive and always respect
each other.
- Responsive – We put our customer’s interests at the heart of
all that we do. We are proactive, act quickly and resolutely to deliver
results. We keep it simple and seek new ways to improve.
- Trusted – As a trusted partner we do what is morally right
always. We keep our word. We are accountable and believe in each
other.
Ideal Job competencies
Technical Competencies
- Has experience building trusted relationships across different
business functions, including with senior leadership, in order to
positively influence outcomes and facilitate change across all levels of
the organization.
- Has experience of working with customer-facing technical
solutions to deliver improved business outcomes.
- Has a successful track record for delivering
technology-enabled projects and initiatives, including “hands-on”
management of delivery work.
- Has portfolio management experience and is able to think
strategically and align initiatives with business strategy.
- Has a strong technology background with sufficient knowledge
and experience in identifying technology solutions for business problems.
Also, have the knowledge to identify when a technology fix may not be the
best option.
Behavioral Competencies
- Communication Skills: As a departmental leader he must be able
to convey important messages and information down the line in order to
ensure proper exception of duties by junior personnel. He/she should be
able to draft various reports and presentations that will be used by
senior management and executives for decision making and strategy
development.
- Interpersonal Skills: A suitable candidate for this position
will be a teambuilder, be result-oriented, be proactive and self-driven
requiring minimal supervision, be open and welcoming to change, be a
creative and strategic thinker, have innovative problem-solving skills, be
highly organized, have an ability to handle multiple simultaneous tasks
prioritize and meet tight deadlines, and demonstrate calmness in times of
uncertainty and stress.
- People Skills: be a people person who is able to form strong,
lasting, and meaningful bonds with other people.
How To Apply