Reports To: Chief Financial Officer (CFO)
Job
Purpose:
The
Finance Officer will be instrumental in integrating our customers into our
newly developed banking ecosystem. This role involves working closely with both
our finance department and medical sales representatives to ensure seamless
onboarding and activation of our banking platform, facilitating better cash flow
management and enhanced service delivery.
Key
Responsibilities:
- Schedule and conduct one-on-one meetings with interested
customers to discuss benefits and address concerns.
- Coordinate the onboarding process of existing customers to
banking platforms, ensuring a smooth transition and high customer
satisfaction.
- Work alongside medical sales representatives to promote the
understanding and adoption of the new payment system.
- Track customer usage patterns and provide guidance on
maximizing platform benefits.
- Monitor and daily report on the progress of customer
onboarding, aiming to achieve at least 50% customer transition to the new
payment method within 3 months.
- Provide training and support to customers and internal teams
on the use of the banking platform.
- Liaise with partner banks to resolve any issues and improve
the overall customer experience.
- Analyze financial data to assess the effectiveness of the
ecosystem and suggest improvements.
- Serve as the primary point of contact for customers
experiencing issues with the banking platform.
- Collaborate with the bank’s customer service teams and
internal IT support to troubleshoot and resolve issues effectively.
- Develop contingency plans, SOPs, Policies and Scenario
Planning Strategies for addressing unforeseen challenges or disruptions
that may arise during the onboarding process.
- Ensure compliance with all regulatory requirements and
internal policies.
Minimum
Requirements:
- Bachelor’s degree or Diploma in Finance, Business
Administration, or related field.
- At least 1 years of experience in banking or a closely related
financial sector.
- Strong understanding of financial products and banking
operations.
- Excellent communication and interpersonal skills, with the
ability to engage effectively with various stakeholders.
- Proven ability to manage projects and coordinate teams across
multiple locations.
- Strong analytical skills and attention to detail.
Preferred
Skills:
- Experience in customer service or customer relationship
management.
- Knowledge of the pharmaceutical industry is an advantage.
What
We Offer:
- A dynamic and challenging work environment with the
opportunity to contribute to health sector improvements.
- Competitive salary and benefits package.
- Career development opportunities in a growing company.
How
To Apply