The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.
Responsibilities
- Act as the primary point of contact and provide information
for the customer or market company relating to routine order placement,
sales forecasting, design status, deliveries, invoicing and claims
handling
- Contribute to the successful delivery of the Order Fulfilment
Packaging Material (OFPM) balanced scorecard
- Represent OFPM within the Key Account teams
- Take responsibility for the provision of standard pre-defined
reports of performance measures
- Oversee the completeness and quality of relevant master data
inputs
- Manage and co-ordinate the design process for new and modified
designs
- Maintain key records within Tetra Pak’s computer based
business reporting systems
- Control the order fulfilment process by managing customer
requirements, and making recommendations on co-printing and cost savings,
while ensuring optimized customer delivery of material OTIF ( On Time In
Full )
- Check customer requirements placed via the online portal to
ensure smooth process flow
- Manage forecasting modelling tools and programs
- Facilitate sustainable volume growth.
- Coordinate and resolve all sales and operational issues for
the supply of packaging materials & additional materials.
- Cooordinate delivery requirements through Shipping Supply
Administration
- Oversee and manage customer stocks in accordance with
commercial policy and/or Service Level Agreement in addition to other
business objectives
- Coordinate packaging materials & additional materials
claims with relevant personnel, and ensure effective communication of
status and actions.
- Liaise with the Claims coordinator in the organization of the
recall, return and replacement of claimed materials as appropriate
- Ensure compliance with all appropriate laws, policies and
procedures
- Participate in WCM activities and projects
Qualifications
- Degree in Logistics, Supply Chain ,Social Science or Business
administration.
- 2 years of experience as a Customer Service Representative
- The ability to quickly gain a full understanding of customer
operational needs
- Strong business communication skills at all levels and
disciplines; both written and oral
- A high degree of accuracy in collating, checking and analysing
data and information
- Proficiency in MS office skills, with a working knowledge of
relevant business systems (e.g. SAP,SALES FORCE) is a plus.
- The ability to maintain an eye for detail in a pressurized
working environment whilst maintaining consistency and courtesy
- The ability to multitask while demonstrating time management/
prioritization skills
- The ability to understand and work within defined processes
- The ability to effectively negotiate solutions to sales and
operational planning issues
- The ability to work in a matrix organization aligned to
account teams and specialist functions
- A flexible working attitude
- The ability to work effectively in a team environment
How
To Apply