Job Title: Customer Service Representative
Hiring Organization: Tetra
Pak
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Food
Processing
Job Type: Full
Time
Salary: KES
Date Posted: 05/07/2024
The
successful candidate will be based in Nairobi, Kenya and will report to the
Customer Service and Design Leader.
What you will do
- Act
as the primary point of contact and provide information for the customer
or market company relating to routine order placement, sales forecasting,
design status, deliveries, invoicing and claims handling
- Contribute
to the successful delivery of the Order Fulfilment Packaging Material
(OFPM) balanced scorecard
- Represent
OFPM within the Key Account teams
- Take
responsibility for the provision of standard pre-defined reports of
performance measures
- Oversee
the completeness and quality of relevant master data inputs
- Manage
and co-ordinate the design process for new and modified designs
- Maintain
key records within Tetra Pak’s computer based business reporting systems
- Control
the order fulfilment process by managing customer requirements, and making
recommendations on co-printing and cost savings, while ensuring optimized
customer delivery of material OTIF ( On Time In Full )
- Check
customer requirements placed via the online portal to ensure smooth
process flow
- Manage
forecasting modelling tools and programs
- Facilitate
sustainable volume growth.
- Coordinate
and resolve all sales and operational issues for the supply of packaging
materials & additional materials.
- Cooordinate
delivery requirements through Shipping Supply Administration
- Oversee
and manage customer stocks in accordance with commercial policy and/or
Service Level Agreement in addition to other business objectives
- Coordinate
packaging materials & additional materials claims with relevant
personnel, and ensure effective communication of status and actions.
- Liaise
with the Claims coordinator in the organization of the recall, return and
replacement of claimed materials as appropriate
- Ensure
compliance with all appropriate laws, policies and procedures
- Participate
in WCM activities and projects
We
believe you have
- Degree
in Logistics, Supply Chain ,Social Science or Business administration.
- 2
years of experience as a Customer Service Representative
- The
ability to quickly gain a full understanding of customer operational needs
- Strong
business communication skills at all levels and disciplines; both written
and oral
- A
high degree of accuracy in collating, checking and analysing data and
information
- Proficiency
in MS office skills, with a working knowledge of relevant business systems
(e.g. SAP,SALES FORCE) is a plus.
- The
ability to maintain an eye for detail in a pressurized working environment
whilst maintaining consistency and courtesy
- The
ability to multitask while demonstrating time management/ prioritization
skills
- The
ability to understand and work within defined processes
- The
ability to effectively negotiate solutions to sales and operational
planning issues
- The
ability to work in a matrix organization aligned to account teams and
specialist functions
- A
flexible working attitude
- The
ability to work effectively in a team environment
We
Offer You
- A
variety of exciting challenges with ample opportunities for development
and training in a truly global landscape
- A
culture that pioneers a spirit of innovation where our industry experts
drive visible results
- An
equal opportunity employment experience that values diversity and
inclusion
- Market
competitive compensation and benefits with flexible working arrangements