Account Support Officer in Kenya

 Job Title: Account Support Officer

Hiring Organization: Standard Bank Group
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Banking
Job Type: Full Time
Salary: KES
Date Posted: 05/05/2024

About Standard Bank Group

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand.

In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative).

Job Description

Provide a support service to the personal and business markets with regard to new account processing, account maintenance and investment rollovers. Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards.

Minimum Qualifications

  • Type of Qualification: Degree holder from a recognized University (min – 2nd class upper or equivalent).
  • 3-4 years
  • Exposure and solid understanding of Branch processes and procedures.

Behavioral Competencies:

  • Adopting Practical Approaches
  • Checking Details
  • Convincing People
  • Developing Expertise
  • Embracing Change

Technical Competencies:

  • Coaching and Mentoring
  • Financial Industry Regulatory Framework
  • Fraud Detection and Management
  • Remedial Action Development
  • Risk Identification

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