Job Title: Customer Satisfaction Associate
Hiring Organization: Social
Discovery Group
Location – Locality: Nairobi
Location – Region: Kenya
Industry: IT
Job Type: Full
Time
Salary: KES
Date Posted: 05/07/2024
SDG invests in social discovery technology startups around the world. Our Investments include Open AI, Patreon, Flo, Wildly, RAW, EVA AI, Clubhouse, Magnet, Tubit, Woebot, BamBam, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.
We solve
the problem of loneliness, isolation, and disconnection with the help of
digital reality.
Our
digital nomad team of more than 800 professionals works all over the world. Our
international team of like-minded people and professionals solves ambitious
daily tasks and creates truly global products. We value focusing on results,
proactive approach, and we are always looking for new and unconventional ideas.
Our teams
of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand,
Indonesia, Hong Kong, Australia, Poland, Israel, Turkey, Latvia and many
others.
We are
looking for a Customer Satisfaction Associate in Nairobi.
Responsibilities:
- Moderating
and screening written user content on profiles
- Moderating
and screening user-submitted photos
- Handling
online support requests
- Responding
to incoming calls and chats
- Various
support tasks assigned
We
expect from you:
- A
passion for Customer Service with outstanding problem-solving skills,
documentation skills, quality focus, as well as information analysis
skills
- Ability
to work with multiple tabs and multiple browsers efficiently in a web
browser-based support system – speed and accuracy are important
- Ability
to thrive in a multitasking environment and can adjust priorities on the
fly
- Ability
to respond promptly and prioritize workload effectively based on
customers’ needs
- Keen
attention to detail and effective time management skills
- Eager
to learn, adapt and collaborate at all levels
- Outstanding
work ethics (reliable, motivated, professional, and ability to work under
minimum supervision)
- Ability
to handle pressure/stress, handle responses to criticism tactfully and
maintain a professional demeanor
- Ability
to escalate issues through the appropriate channels – we thrive on
feedback
- Readiness
to work in the dating sphere
Job
Requirements:
- K.C.S.E
Minimum of a B-
- Bachelor’s
Degree in a business-related field with a 2nd class honors upper
- 1.5
and above years of customer service experience with call center experience
as an added advantage
- An
exceptional level of computer literacy especially in MS office.
- Advanced
fluency in written and verbal English – Knowledge of foreign languages
will be an added advantage.
- Ability
to work in shifts, as we are open 24 hours per day/7 days per week/365
days a year currently with the following shifts available: 7 am to 3 pm, 3
pm to 11 pm, and 11 pm to 7 am.
