Customer Care Associate Job in Kenya

Job Title: Customer Care Associate

Hiring Organization: Sistema
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Biogas
Job Type: Full Time
Salary: KES
Date Posted: 05/29/2024

At, we firmly believe that the transition to renewable energy, the reduction of global greenhouse gas emissions, and the adoption of regenerative farming are crucial for ensuring a thriving world for both current and future generations.
We manufacture and distribute high-quality, cost-effective biodigesters across Latin America, Asia, and Africa. Our biodigesters empower farmers to convert waste into renewable energy and organic fertilizer, allowing them to reduce their carbon footprint, increase productivity, and operate more efficiently.
By providing access to innovative biodigester technology, is dedicated to addressing the interconnected challenges of poverty, food security, and climate change.
We are on a mission to reduce 1% of global greenhouse gas emissions
🌱 🌏.
You have the opportunity to become an integral part of this impactful story!

Your mission at

Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently.

You’ll be in charge of:

Responding to customer inquiries and resolving issues promptly and professionally.

Providing accurate information about products or services to customers.

Handling and resolving customer complaints or escalations effectively.

Documenting and updating customer interactions and transactions in the customer relationship management (CRM) system [Salesforce].

Collaborating with internal teams to address customer needs and improve overall customer satisfaction.

Identifying and implementing process improvements to enhance the efficiency of customer care operations.

Adhering to company policies and procedures while delivering exceptional customer service.

More about YOU:

Diploma in Public Relations, Communication, Business Management or related course.

Previous customer service experience.

Excellent communication skills.

Empathy and patience.

Problem-solving abilities.

Product and service knowledge,

Computer proficiency.

Conflict resolution.

What we offer:

Passion and Purpose: Join a dynamic social impact company, certified B Corp and immerse yourself in an environment where passion, a strong mission and collaborative spirit converge.

Global Team, Local Impact: Be part of our incredible international team comprising over 360 colleagues across 3 continents. Experience the power of working together toward a common goal that transcends borders.

Balance matters: We understand that your best work comes from a rested and healthy state. Embrace our commitment to work-life balance with a flexible and accommodating work environment designed to suit your needs.

Embrace diversity: Join a vibrant workplace with colleagues representing more than 20 nationalities. At, inclusivity and diversity are not just values; they are the essence of our culture.

Grow with us: We foster an autonomous work environment that empowers you to contribute, develop, and take ownership of your projects and work. Join our team of doers in a fast-paced environment where there are plenty of opportunities to grow and learn.

Farmers are at the heart of what we do: Dedicate meaningful time in the field to develop a deep understanding of the needs and challenges faced by the farmers. Get ready to have your boots on the ground, making a tangible impact where it matters most.

Your journey with us is not just a job; it’s a chance to make a lasting impact.

Other important details:

This is a full-time position based in Nairobi.

We offer a hybrid work model.

Starting as soon as possible.

Eager to witness how we passionately solve humanity’s most important problems?

Immerse yourself in our Youtube channel featuring customer testimonials, mini documentaries and videos showcasing our impact work.

Don’t miss CACA, our award-winning documentary illustrating how our efforts contribute to combating climate change.

Check this page to learn more about our commitment to the Sustainable Development Goals.

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