Job Title: Contact Center Associate
Hiring Organization: Turaco
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Insurance
Job Type: Full Time
Salary: KES
Date Posted: 05/28/2024
About
Turaco
It is
existentially urgent to figure out a way to insure people who are not insured.
Turaco’s mission is to free people from the fear of financial shocks. Our
25-year goal is to insure a billion people, doubling the number of people
insured in the world.
Turaco is a fast-growing financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco offers subscription-based insurance products for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication, and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out and fast.
Turaco
embraces diversity and inclusion in the workplace – we’re building a team where
our differences complement each other and make us stronger. We prohibit
discrimination and harassment of any kind based on race, colour, sex, religion,
sexual orientation, national origin, disability, genetic information,
pregnancy, or any other protected characteristic.
Since
launching in Feb 2019, Turaco has acquired 100,000+ end users. Over the next 24
months, that will grow to 1,000,000+ end users. We are growing very fast, and
we need leaders who can grow with us.
About
the role
This role
is the direct contact between Turaco and its customers. The Contact Center
associate will speak with customers over the phone to explain insurance
products, benefits, and payment methods to customers. The Contact Center
associate will also upsell and cross-sell other products that are useful to the
customer.
Roles
and responsibilities
Telesales
Engage at
least 100 customers daily on the phone to upsell or cross-sell Turaco products
while offering excellent customer service.
Follow up
and close on initial sales contacts.
Adjust
the sales script provided to better meet the needs and interests of specific
individuals within the potential customer list provided.
Achieve
agreed-upon sales targets within the stipulated schedule.
Contact
Center
Explain technical
product features and answer potential and existing customer questions about
Turaco products.
Understand
and strive to meet or exceed Contact center metrics while providing excellent
consistent customer service.
Product
Knowledge; Learn and understand all products and partnerships undertaken by
Turaco.
Register
new customers to our database and other data entry requests as needed.
Address
customer inquiries regarding products and claims submission, amongst others in
a timely manner.
Respond
efficiently and accurately to callers, explaining possible solutions and
ensuring that customers feel valued.
Qualifications,
Skills, and Experience
A College
diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from
an accredited Institution
Previous
telesales experience, in a call center, or retail/service center where you have
been selling a product or service to a customer directly is preferred.
Fluency
in English and Swahili is a requirement for this role. The ability to
communicate with customers who speak your native language (mother tongue) is an
added advantage.
Able to
constantly operate a computer and record data with proficiency.
Exceptional
customer service with exceptional verbal and written communication skills.