After Sales Manager Job in Kenya

Job Description

  • After-sales service team management.
  • Ensure customer satisfaction & provide personalized after-sales service to enhance customer loyalty.
  • Ensure that repair and maintenance services are conducted according to standard operating procedures to guarantee service quality.
  • Collaborate with suppliers & manage inventory of repair parts and consumables.
  • Quality control & analysis of feedback and repair quality data to identify improvement opportunities.
  • Develop budgets &expense plans for the after-sales service department.
  • Provide technical support & guidance & organize employee training plans to improve technical & service skills.
  • Participate in formulating marketing strategies for after-sales service to increase market share.
  • Regulatory Compliance and Safety Management
  • Collect, analyze, and report after-sales service business data to monitor service performance and customer satisfaction.
  • Crisis Management and Emergency Response
  • Environmental Protection and Sustainable Development.
  • Customer Training and Education.
  • After-Sales Service Innovation and Improvement.


  • A Bachelor’s degree or above in Vehicle engineering, Automotive Maintenance, Automotive Applications.
  • 5 years & above experience in theautomobile maintenance & service industry.
  • Solid professional knowledge in the automotive field.
  • Proficient in computer operations.
  • Driving license holder with driving experience of more than 2 years.
  • Strong leadership, organizational coordination & team management skills.
  • Good professional ethics and confidentiality.
  • Good interpersonal communication and social skills.

How To Apply

Send your Application Letter & CV to