Job Title: Service Administrator
Hiring Organization: Tetra
Pak
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Food
Processing and Packaging Solutions Company
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 04/02/2024
Tetra Pak
is looking for a Service Administrator, you will be part of a team responsible
to deliver high quality service administration in close cooperation with
internal stakeholders. Within the team you will work with fellow Service
Administrators as well as wide range of colleagues from other line of business.
The
successful candidate for this position will be under the supervision of the
Customer Service Operations Support Team Leader based in Dubai.
This position is based either in East Africa (Nairobi, Kenya) or West Africa
(Lagos, Nigeria).
What you will do
- Execute
administrative activities in own area of responsibility, delivering high
quality service to the relevant stakeholders, with consistent
communication and high level of efficiency, resulting in high level of
satisfaction.
- Execute
regular and systematic collection of internal and customer data, maintain
relevant databases. Based on this data, provide relevant reporting, visual
management and regular communication to relevant stakeholders.
- Analyze,
resolve and escalate cases of missing or inaccurate data collection.
Participate in the consistent application of global standards, processes,
local and legal requirements for service administration.
- As
required, participate in ordering and order coordination of relevant
parts, tools, services and materials.
- As
required, execute relevant purchasing and invoicing activities within own
area of responsibility and according to Corporate Governance policy.
- Participate
in overtime model for Engineers and upload to payroll system.
- Participate
in strong collaboration between service teams to provide continuously
effective administration and effective backup solutions.
- Participate
in the definition, development and deployment of visual management and
management reporting including the right metrics for service
administration.
- Participate
in the consistent application of global standards, processes, local and
legal requirements for service administration.
- Participate
in continuous improvement, share and learn and implementation of best
practices, related to service administration.
- We
believe you have
- A
Degree in Business Administration or equivalent.
- 2-3+
years’ experience in administration and SAP: PE1, creating PRs, POs,
Contact creation, Invoicing with evident high performance.
- Experience
in Excel file including V-look up, Create Pivot Tables, be able to prepare
autonomous Analysis.
- Excellent
communication skills and cooperation with other departments/collogues to
improve results.
- Self-discipline
and accuracy, Strong productivity focus, Strong continuous improvement
focus.
We
Offer You
- A
variety of exciting challenges with ample opportunities for development
and training in a truly global landscape
- A
culture that pioneers a spirit of innovation where our industry experts
drive visible results
- An
equal opportunity employment experience that values diversity and
inclusion
- Market
competitive compensation and benefits with flexible working arrangements