Reports To: Front Office Supervisor
Duties & Responsibilities:
- Greet and welcome guests as soon as they
arrive at the office
- Direct visitors to the appropriate person
and office
- Answer, screen and forward incoming phone
calls
- Ensure reception area is tidy and
presentable, with all necessary stationery and material (e.g. pens, forms
and brochures)
- Provide basic and accurate information
in-person and via phone/email
- Receive, sort and distribute daily
mail/deliveries
- Maintain office security by following
safety procedures and controlling access via the reception desk (monitor
logbook, issue visitor badges)
- Order front office supplies and keep
inventory of stock
- Update calendars, diaries and schedule
meetings
- Prepare quotations and profoma invoices
to clients and share for approvals.
- Sell the hotel products to the clients.
- Manages all the keys that are dropped at
the key box by signing in and out to user departments.
- Listen and record guests complains and
ensure they are solved by the relevant officers.
- Ensure the security of the hotel by
ascertaining that all the doors including for the halls are closed as well
as ensuring that no company asset if left lying outside unknowingly.
- Work hand in hand with your colleagues
and other departmental staff so as to ensure the Hotel achieves the
optimum.
- Devote your whole time and attention to
the business of the Hotel and not to engage directly or indirectly in any
other business of any kind that conflicts with your duties as an employee
of the Hotel.
- Act in accordance with the instructions
of, and comply with all lawful commands and directions of the Hotel.
- Promote and safeguard at all times the
interests of the hotel and its business and not do anything which is or
may be detrimental to those interests.
Specific Job Knowledge, Skill And Ability
- Diploma in business related field
- Past experience as a receptionist
- Excellent communication skills
- Possessing an eye for detail
- Having the ability to manage and complete
multiple tasks at once
- Having proficient computer software
skills (especially for organizational calendar applications and customer
relationship management tools)
- Being able to maintain a high level of
customer service at all times
- Being able to work well under pressure
and meet deadlines
- Having the ability to work independently
and autonomously
- Being reliable, honest, friendly, and
patient
- Being proactive when communicating with
clients and customers
How To Apply
Interested
and qualified candidates should forward their CV to: careers@siayacountyclub.com
using the position as subject of email.