Job Objective/ Purpose:
Manage
the reception professionally at all times and ensure that all visitors,
patients and clients are accorded timely, professional and compassionate
service.
Key Responsibilities:
- Welcoming and assisting patients with
Registration, completing necessary forms and documentation, as well as
ensuring that all information acquired is accurate and current.
- Processing admissions and clearing the
patient on discharge.
- Communicating with insurance companies
for pre authorization, and to verify coverage for services provided by the
hospital.
- Ensuring that all the procedures /
systems laid down for vetting and ensuring that all clients seeking
treatment are followed for the various categories of clients i.e. Staff,
GOP’s , AHC prepaid and credit/ insurance clients.
- Ensure that all incoming telephone calls
are directed or transferred to the respective departments/ offices
- Ensure client satisfaction through
quality of service, communication, feedback, escalation and caring
attitude, and demonstrate follow-up.
- Ensure that Avenue Healthcare corporate
governance policies are adhered to, including preventing, detecting, and
reporting any fraud or criminal activities, and Implementing audit
recommendations.
- Ensure adequate knowledge of, and
compliance to all Avenue Healthcare policies, procedures, and systems,
especially policies pertaining to the provision of medical services and
finance.
- Maintain patient privacy and
confidentiality at all times.
- Any other duty as assigned by the
supervisor.
Person Specification
- Diploma in Front Office/Business
Administration/ Health Records, or its equivalent.
- 2+ years’ experience in a similar role,
preferably in a Hospital set-up
- Customer focus and results oriented
- Strong interpersonal skills, team playing
abilities, and communication skills.
- Highly responsive, ethical and
responsible
How To Apply
