Purpose
The
job holder is responsible for the overall management of the Branch operations
to achieve and maintain good customer relations, operational efficiency and
compliance with operational guidelines and procedures.
Responsibilities:
- Conduct daily, weekly and monthly review
of operations reports to ensure exceptions are acted upon or escalated
within acceptable time frames.
- Approve new accounts in line with KYC
procedures.
- Ensure correct and accurate completion of
all customer instructions and approve them for processing at central
operations.
- Manage operational risk and ensuring
compliance with controls.
- Implement audit recommendations
pertaining to all the departments under the Branch operation’s
jurisdiction.
- Review and/or monitor transactions i.e.
withdrawals, deposits, transfers and ensuring that any money laundering
and fraudulent activities are identified.
- Proactively monitor accounts to avoid
excesses and reviewing overdrawn savings accounts and non-borrowing
current accounts, in addition to following up with customers as per the
prescribed procedure guidelines.
- Review Inter Branch transactions report
and ensure that the entries initiated by other Branches are bona fide and
all outstanding items are reconciled and applied accordingly.
- Review suspense GL Accounts; Holdover and
Transit GL accounts on a regular basis to ensure that entry items are
reversed within acceptable time frames.
- Ensure availability of all service
delivery channels to ensure customers are kept fully attended to and that
expectations are met.
- Supervise front office and Back-office
operations to ensure quick turnaround time on service delivery.
- Manage efficient, timely and accurate
processing of customer enquiries and complaints.
- Cross-sell the Bank’s products and
services.
- Ensure general maintenance of equipment
and furniture at Branch level.
Qualifications:
- Bachelor’s degree in a Business related
field from a recognized institution.
- At least 5 years relevant experience.
- CPA (K), ACCA or its equivalent.
- Member of Associate of Kenya Institute of
Bankers (AKIB) or its equivalent professional body.
- Excellent communication and interpersonal
skills.
- Excellent problem solving and
decision-making skills.
- Excellent change management and people
management skills.
How To Apply