Job Title: Relationship Manager – Institutional Banking
Hiring Organization: HFC
Limited
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Banking
and Property Finance
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/13/2024
HFC Limited, the banking and property finance subsidiary of HF
Group, has an exciting opportunity in our HF Bancassurance Department. We are
seeking a talented, dynamic, self-driven, and results-oriented individual who
is committed to performance, excellence, and participating in our growth
strategy.
The job holder will be responsible for generating Institutional
Banking deposits. Duties will include sales presentations, activations and
product demonstrations.
Principle Accountabilities
- Business
planning and growth within government and quasi government institutions.
- Undertake market
situation analysis to identify new business opportunities.
- Understand
customers’ businesses and anticipate their requirements.
- Match customers’
needs with HFC product capabilities through presentations and proposals.
- Negotiate terms
and conditions with customers to maximize revenue and profitability.
- Offer need-based
solutions to meet the specific investment needs of our customers and
prospects.
- Conduct joint
calls with schemes and IB RMs to ensure proper management of the value
chain.
- Ensure smooth
deal implementation and while maintaining high levels of service quality.
- Identify
opportunities for cross selling and referrals to other HFC business lines
through developing a good understanding of client needs.
- Ensure the best
in class in terms of quality of customer experience, sales, turnaround
time and productivity standards.
- Continuously
provide feedback on the acceptance of the products in the market and
suggest changes that could improve uptake.
Operational risk controls and procedures.
- Adhere to set
guideline and processes to avoid mis-selling, misrepresentation, fraud and
ensure adherence to customer data confidentiality principles.
- Adhere to all
KYC guidelines and procedures, comply with local regulatory requirements,
reflect best practices.
- Comply with all
applicable money laundering prevention procedures and, in particular,
report any suspicious activity to the Unit Money Laundering Prevention
Officer.
- Tracking and
monitoring of TAT and errors to ensure the minimum threshold is met.
- Key Competencies
and Skills
- Computer /IT
skills, including knowledge of Microsoft office applications e.g. Word;
Excel; PowerPoint etc.
- General
knowledge in banking processes.
- Excellent
written and oral communication skills.
- Excellent
interpersonal skills with the ability to effectively work with individuals
and groups at all organization levels; ability to work independently and
as part of a team.
- Excellent
customer service skills with the ability to respond to inquiries or
complaints effectively and timely.
- Ability to take
initiative and prioritize tasks; good time-management, organization,
problem-prevention and problem-solving skills.
- Basic analytical
ability with active listening skills.
- Ability to work
accurately with close attention to detail; must have eye for details,
strong ability to scrutinize and examine.
- Ability to
maintain confidentiality of sensitive information.
- Willingness to
adapt to changing business needs and deadlines.
Minimum
Qualifications, Knowledge and Experience
- Bachelor’s
degree.
- Minimum of
5years’ experience in sales preferable within the Banking Industry.
- Demonstrate
knowledge of banking operations.
- Problem solving
and analytical skills.
- Demonstrate
integrity and ethical standards.
- Attentive to
detail.
