Job Title: Customer Service Representative
Hiring Organization: ShopIt
Store
Location – Locality: Nairobi
Location – Region: Kenya
Industry: IT
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/26/2024
Shopit is
a leading retailer of ICT Products in Kenya committed to becoming the most
loved and trusted marketplace by offering superior shopping experience, rapid
delivery, and stellar customer service. We bring the best in electronics,
computers and more directly to you, from a company you can trust. We are unique
in the world of retailing; a computer shop with the personal touch of your
local retailer.. Established in 2011 by indigenous Kenyan professionals in
Information and Communications technologies, ShopIT has within a short period
established itself in the ICT market as a key provider of quality Information
and Communications Technology (ICT) products both in public and private
sectors. ShopIT enhances the effectiveness of ICT resources for your business
growth by taking up world’s leading ICT products and developed strategic
partners /relationships with principal equipment vendors that enable us deliver
optimal ICT products and affordable prices. Whether you are a novice or a tech
guru, you are sure to enjoy shopping at ShopIT. We work passionately to exceed
your expectations every time.
Job Responsibilities
- Serve
clients on all modes of engagement i.e messages, calls, social media and
face to face.
- Provide
accurate, valid and complete information promptly to clients as their
guide through the purchasing process.
- Initiate
the fulfillment process upon payment and keep clients informed and engaged
on the progress of their orders.
- Respond
to all requests for quotation sent through all modes of engagement.
- Ensure
clients’ issues and complaints are addressed speedily and effectively.
- Handle
after sale related queries such as warranty.
Requirements
- Must
be willing to work on commission.
- Proficiency
in oral AND written English.
- Must
be a proficient computer and internet user.
- Must
be willing to work six days a week. (Monday – Saturday).
How To
Apply
Interested
and qualified candidates should forward their CV to: resourcing@shopit.co.ke
using the position as subject of email.