About the Job
Offer support to customers who have questions, concerns,
problems.
Duties & Responsibilities
Respond to customer enquiries in
person, by phone and online helpfully and promptly.
Take responsibility for solving
customer issues and make sure they are resolved promptly.
Maintain record of customer
communications in CRM and other systems.
Acknowledge and resolve customer
complains.
Process orders, customer
applications and requests.
Maintain customer records.
Compile and distribute daily
reports on customer products and credit usage.
Perform customer follow up to
ensure that they are enjoying the product.
Identify and report computer
systems incidents to the technical teams and relevant managers.
Make recommendations to improve
customer service and business processes and systems.
Prepare schedules for customer
visits by Technicians and Sales representatives as required.
Any other duties that may be
assigned by Management.
Personal
Attributes
Understanding and commitment to
the company core values.
Good communication on the
telephone and in person
Must display a can-do attitude
and work well with others
Punctual and reliable.
The ability to multi-task in a
high-paced work environment
Strong written and verbal
communication skills
Academic Qualifications
University Degree or Higher
Diploma Degree
Skill
Qualifications
Communication Skills
How To Apply
