Job Title: Customer Service Associate
Hiring Organization: I&M
Bank
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Financial
Services
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 02/10/2024
The role
holder ensures customer service delivery levels are as per the Bank’s
prescribed standard, customer satisfaction and retention
Key Responsibilities
- Receive,
verify, Authenticate, call back and processing thereof of all instructions
delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop
payments, Treasury Bills, cheque book requests, card applications
- Preparing
audit confirmations, certificate of balance, interest certificate and
opinion letters for customers.
- Ensuring
the completion of all Account opening Documentation and following up on
deficiencies
- Facilitating
customers’ access to lockers
- Attending
to walk-in customers enquiries on account opening and products so as to
maximize conversion of enquiries to sales
- Responding
to all written and oral complaints and enquiries received from customers
- Handling
of internal mail
- Cross-selling
the Bank’s range of products and services to existing and new customers
and acquire new active accounts/Business
- Ordering
of cheque books and cards as per customer specification.
- Safe
custody and management of Cards and cheque books
- Collection
of All service charges as per bank tariff to ensure Nil income leakage
Job
Specifications
- Bachelor’s
degree in business, Banking or related field
- Planning
& Organizational skills
- Analytical
skills and attention to detail
- Strong
oral and written communication skills
- Interpersonal
skills to manage stakeholders at all levels
- Ethics
and integrity
- Excellent
judgment and analytical abilities and impeccable integrity.
- Strong
commercial awareness and an ability to connect to business goals