Back Office Associate/ Front Office Associate Job in Kenya

 Job Title: Back Office Associate/ Front Office Associate

Hiring Organization: I&M Bank
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Financial Services
Job Type: Full Time
Salary: KES Competitive
Date Posted: 02/10/2024

To supervise the Branch Back office operations to ensure timely and accurate processing of transactions in line with laid down procedures.

Primary Responsibilities:

  • Verify outward clearing items such as outward cheques, EFTs, salary transfers and uploads.
  • Process outward SWIFT and RTGS Remittances.
  • Verify inward clearing items such as inward cheques, direct debits and outward unpaid cheques.
  • Verify and authorize in-house cheques in the system.
  • Investigate and resolve customer inquiries regarding clearing items such as unpaid items, un-and reconciled items.
  • Act as joint custodian of Branch vault and/or ATM;
  • Mentor and coach teams.
  • Conduct daily call backs.
  • Reconcile the Branch suspense accounts and prepare weekly reports.
  • Cross -sell the Bank’s retail products.

Person Specifications

  • Bachelor’s degree in a Business related field from a recognized institution.
  • Part completion of CPA (K), ACCA or its equivalent.
  • At least one to three years relevant experience.
  • Excellent communication and interpersonal skills.
  • Good people-management skills.
  • Excellent planning and organization skills.

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