Client Service Account Manager Job in Kenya

Our client, a marketing company that delivers 360-degree marketing concepts, are seeking to recruit a highly qualified professional to fill in the following position in their Nairobi office:


The incumbent will be responsible for looking for new business in Kenya and East Africa as well as managing the existing clients’ growth, profitability and the value-add relationship.


  • Establishing and maintaining strong client relationships through regular close contact with
  • Ensuring standards of quality and workmanship of projects meet and/or surpass customer and group
  • Ensuring proposals and presentations are sent to clients on or before the deadline.
  • Formulating strategies and setting targets for the Account team and coaching the Customer Service
  • Managing project campaigns, new business briefs, and setting timetables and deadlines for clients and the
  • Seeking to increase the services offered and the income generated in conjunction with the cross-sell and up-sell strategies to targets.
  • Working closely with the project team to maintain a continuous knowledge of project status and identify potential issues and/or opportunities related to the
  • Ensuring account plans for each client are updated with all the current and relevant information concerning the client and the
  • Following up on customer complaints and queries

Key Qualifications, Experience, Skills, and Competencies

  • Bachelor in Business Management/Administration, Bachelor of Arts in Communication or any other relevant discipline.
  • Postgraduate in a relevant discipline will be an added advantage
  • 4 years of experience in Client Service, Account or Project Management or Public Relations
  • Proficiency in Microsoft Office, Microsoft Excel and Power Point
  • Ability to prioritize tasks and cope with conflicting demands
  • Good communication and report-writing skills
  • Good leadership and team player skills

Interested candidates are requested to forward their updated CVs and academic qualifications to stating the subject heading CLIENT SERVICE ACCOUNT MANAGER by Wednesday, 21st June 2023 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees.