Senior Manager Transaction Processing
Job Description
Reporting
to Head of Operations & Customer Experience, coordinate and oversee the
processing activities of the Bank’s centralized process and settlements.
Provide strategic support and leadership in support of operations goals.
Under the guidance of the
Head of Operations & CX, key responsibilities for this role include the
following: –
Operational Risk
Management
Overall responsible for
the following: –
Enforce
controls in relation to POCAMLA act and manage the risk arising from
implementation of the internal policies on same.
Resolution
of Audit and Quality Assurance issues – track resolution of audit and quality
assurance findings with the branches once the branches /units are reviewed and
provide feedback as appropriate to the HoD.
Ensure
compliance at all times to the Automated Clearing House rules, KEPSS and SWIFT
policy and procedure and regulatory guidelines.
Support
branches with the necessary MIS to assist in operational risk management e.g.
high value transactions, among others
Clearing & Salary/Bulk
Processing Management
Ensuring
all the clearing processes are carried in compliance with the Bank’s internal
policies and guidelines.
Ensuring
all clearing processes follow the Kenya Bankers Association guidelines.
Ensuring
no fraudulent cheques are paid.
Updating
the team on any new developments form the Regulator concerning clearing.
Liaising
with Credit team on any need for approvals on cheques where funds are
insufficient.
Verification
of the daily reconciliations for the clearing accounts
Performing
call backs for high value cheques above Kshs 50,000.
Relationship
management with the Clearing Agent.
Providing
weekly clearing reports to the Head of Operations & CX.
Supervision
of the salary/bulk processing centralized function.
Cash Management and
Transaction Authorization
Plan,
supervise, direct and control cash operations and ensure Branches are served
and risk of keeping idle cash is minimized.
Proactive
management of all suspense accounts.
Implement
centralized shared services in operations.
Management of Centralized Account Opening Unit
Ensuring
all account opening forms submitted to Central Operations are processed within
the applicable Service Level Agreements (SLAs).
Ensure
through the Supervisor Counter – checking of all Account opening documents to
ensure that all relevant documents are attached, and the required parties have
approved.
Ensure
new accounts processed are KYC compliant and AML requirements are adhered to.
Ensure
that the team gives timely feedback concerning any account opening enquiries
and resolution of issues.
Ensure
compliance to operational policies and procedures.
Oversee
the filing of all original source documents and all designated periodic reports.
Ensure
no fraudulent accounts are opened.
Oversee
the activation of dormant accounts.
Providing
of monthly payment reports from service providers attached to account opening.
Treasury Back-Office
Operations
To
ensure reconciliations are done on timely basis and closing all outstanding
issues.
Coordinating,
confirmation & monitoring of deposit placements.
Review
incoming remittances.
Monitoring
of control and suspense accounts.
Supervision
of KEPPS and RTGS transactions.
Verifications
SWIFT transactions and screening of transactions.
Business Continuity
Responsibilities
As
custodian of the BCPs for Central Operations unit.
Coordinate
with the relevant BCP stakeholders and formulate recovery strategies (Disaster
Recovery & Business Continuity Plans) for branches/units.
Raise
awareness of BCP within branches/units.
Once
the BCP documents are in place, coordinate periodic tests of the BCPs for
branches.
Fraud Control and
Operational Loss Management Responsibilities
Ensure
controls are enforced that process weaknesses that present potential
opportunities for operational losses or frauds are sealed to avoid further
fraud/operational loss incidents.
Train
Operations staff on operational controls, policies and regulatory requirements
and ensure compliance at all times.
Regularly
update the Bank’s internal signature book.
Staff Management
Leave
Management
Ensuring
all Operations Staff have signed JD and Balanced Score Cards.
Work
rationalization and constant reviews.
Any
other duties that may be assigned by the Bank’s Management.
Minimum
Qualifications/Experience (REQUIRED FOR THE JOB)
Bachelor’s
Degree in a business-related field.
Over
8 years’ experience in Operations and 5-7 years in management role with proven
record in operations excellence and controls.
Master’s
will be an added advantage.
How to Apply