Network Operations Technician
Your
Role
As Network Operations Technician, you will be
responsible for the installation, calibration, commissioning, and maintenance
of network hardware that includes KOKO Points, Smart Tanker, and Smart Depot
units across Mombasa neighborhoods with a goal of minimizing equipment
breakdown through effective implementation of laid-out predictive and
productive maintenance systems. This role is critical in delivering KOKO’s promise
of network quality and uptime to customers.
What You Will Do
- Carry
out shop outlet technical inspections, installations, and test protocols,
calibration, and commissioning of KOKO Points
- Ensure
all deployed network hardware conforms to respective quality and
regulatory requirements and adherence to all installation,
calibration, and maintenance schedules against set metrics
- Troubleshoot
system and hardware errors and resolve technical problems using a
structured approach with a view to resolving incidents in a timely manner
and preventing recurrence.
- Document
and own activities by completing forms, reports, logs, and records using
provided tools. Ensure good work management of provided work orders,
instructions, and schedules to meet daily targets and maintain
high-quality outputs
- Continuously
identify needs for improvement by conveying it to the line manager and/or
engineering team to maintain high-quality work standards
- Maintain
assigned tools and equipment in good operating condition by following operating
instructions, troubleshooting malfunctions, maintaining supply levels, and
performing regular maintenance
- Maintain
customer satisfaction through professional conduct and engagements
- Ensure
that the function operates in accordance with any Health, Safety, and
Environmental policies and procedures.
What You Will Bring to KOKO
- Diploma/BSc
degree in Engineering or another technical field
- A
minimum of 1-year experience in field operations or a similar technical
capacity.
- Ability
to test, troubleshoot, service, and repair electronic equipment
- Working
knowledge of plumbing repairs, maintenance processes, methods, and
installation techniques
- Excellent
analytical, and problem-solving skills and attention to detail
- Excellent
written, verbal, and presentation skills
- A
team player able to work effectively with others and independently with
minimal supervision.
