ICT Officer Job in Kenya

ICT Officer


SoCha is contracted to deliver the USAID/Kenya and East Africa (KEA) Localization, Inclusion and Sustainability Activity (LISA) with the aim to assist staff and stakeholders to be more efficient, effective, transparent, inclusive, and skilled in achieving development outcomes.

The LISA team will support USAID’s work to increase locally led, owned, and managed development outcomes. It will utilize local expertise and seek to partner with local entities with in-depth knowledge and networks in Kenya and utilize this expertise strategically. Utilization of local expertise will focus on work objectives entailing close collaboration and interaction with local actors, including local indigenous organizations, counties, companies, institutions, and government.

To support the work of LISA, SoCha is seeking a qualified ICT Officer.

Scope of Work

The IT Specialist position will report to the ICT Manager and will be responsible for the Support of IT functions for the project.


  • Provide IT support for onsite and virtual events, including setup, configuration, and audiovisual equipment and software troubleshooting.
  • Assist with coordinating and supporting onsite and virtual meetings, including troubleshooting technical issues and providing technical support to remote participants.
  • Troubleshoot and resolve technical problems with various devices, including desktops, laptops, mobile devices, printers, and peripherals.
  • Manage and maintain the IT inventory for the project and collaborate with the IT Support Manager to ensure IT infrastructure is secure and compliant with organizational policies and procedures.
  • Monitor and maintain the organization’s backup and disaster recovery systems.
  • Deliver high-level support services, resolving IT-related issues promptly and effectively.
  • Maintain a high level of support service, ensuring IT-requests are resolved promptly and effectively, and escalate issues to the IT Support Manager when necessary.


  • Bachelor’s degree or higher in relevant field;
  • Minimum of 3 years of ICT work experience;
  • Minimum of 1 year of work experience with USAID or on USAID-funded activities in an ICT position ;
  • Strong communication skills;
  • Professional proficiency in English;
  • Experience with PA systems and integration for hybrid events;
  • Possess experience in ICT support for events, hybrid event technology integrations, and effective presentation skills.


Nairobi, Kenya.

How to apply

To apply, please upload your CV via the form below.


Applications close on March 27th, 2023. Application review will be on a rolling basis.