Call Center Representative Job in Nairobi

Job Title: Call Center Representative – Home Appliances

Industry: Electronics

Location: Nairobi

Gross Salary: 35k – 40k

Our client is a market leader in home appliances in Kenya.

They seek to hire an agile and customer-focused Call Center Representative.

The successful candidate will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.

Key Responsibilities

·         Provide customers with product and service information

·         Identify and assess customers’ needs to achieve satisfaction.

·         Respond to customer queries on calls both inbound, outbound, and on tasks.

·         Answers inquiries by clarifying desired information; researching, locating, and providing information.

·         Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

·         Forwarding requests to respective technicians and follow through on the ticketing system to check if complaint has been resolved.

·         Update the customers where necessary on the status of their requests

·         Conduct spot checks on customers and check on the service delivery.

·         Document all information captured from the customer and generate reports

·         Keeps equipment operational by following established procedures and report malfunctions.

·         Build sustainable relationships and trust with customer accounts through open and interactive communication


·         2 -3 years working experience as a Call Centre Agent is preferable

·         Excellent telephone etiquette skills and personal presentation

·         Must possess strong communication skills

·         Good Data entry and typing skills

·         MUST be Computer literate with proficiency in Ms Office Suite

·         Proven analytical and problem-solving abilities

·         Highly self-motivated and target driven

·         Ability to effectively prioritize and execute tasks in a high-pressure environment

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Call Center Representative – Home Appliances) to before Monday 25th January 2021.

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for an interview will be contacted.