Customer Service Representatives Jobs in Kenya


Space and Style Ltd is a roof manufacturing and leading distributor of specialized building materials.

Revolutionizing the building and construction industry through innovative building product concepts since 2002.


Job Description:

·         Attend to customers in the Company Showroom imparting detailed knowledge of the Company’s Products & Services

·         To proactively follow up with all sales inquiries to make sure that customers onboard have a positive experience with the Company

·         Answer calls and mails professionally to provide information about products and services, take orders, or obtain details of complaints.

·         To support the sales process through interaction with the Sales Team and Management to identify and improve the sales process efficiencies.

·         To resolve product and service problems by clarifying the client’s complaints, determining the cause of the problem, expediting correction or adjustment and conducting follow ups to ensure resolution.

·         Liaise with internal teams such as marketing, sales, product development, branches, finance, dispatch etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged

·         Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.

·         Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.

·         Work with the marketing and design team to ensure a seamless brand and buying experience – be it the brand website or social media

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.

·         Refer unresolved customer grievances or special requests to designated departments for further investigation.

·         Build sustainable relationships and trust with customer accounts through open and interactive communication Meet personal/customer service team sales targets

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

About you:

·         You can execute the above-mentioned responsibilities immediately hired.

·         You must be result oriented and able to adapt in a demanding work environment.

·         Relevant experience in sales and customer service. Added advantage if you have experience in real estate market.

·         Good negotiation and relationship management skills.

·         Diploma in sales and marketing or well experienced in sales, customer service.

Send your CV and application letter stating your CURRENT and EXPECTED SALARY to

Deadline: 5th January 2021 – screening is on a rolling basis.